WynDee Gilbert
Lubbock,TX
Summary
Dedicated professional with extensive experience in operations management and customer service. Proven ability to resolve issues promptly, develop effective training programs, and improve service quality, contributing to enhanced member experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
TruFit Gym
Lubbock, Texas
12.2024 - 05.2025
- Managed daily gym operations to ensure smooth member experiences.
- Assisted in scheduling staff to meet peak gym hours effectively.
- Developed training materials for new employees on operational procedures.
- Implemented member feedback systems to improve service quality.
- Monitored inventory levels and ordered supplies as needed for operations.
- Supported marketing initiatives to promote gym programs and memberships.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
Front Desk Receptionist
TruFit Gym
Lubbock, Texas
09.2024 - 12.2024
- Greeted members and guests with a friendly and welcoming demeanor.
- Managed phone calls and directed inquiries to appropriate staff members.
- Maintained clean and organized front desk area for optimal guest experience.
- Provided information about gym services, programs, and promotions to visitors.
- Handled member concerns promptly while ensuring satisfaction during visits.
- Collaborated with team members to enhance overall front desk operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Front Desk Receptionist
Lynn County Hospital District
Tahoka, Texas
02.2024 - 04.2024
- Greeted patients and answered phone calls in a professional manner.
- Scheduled appointments using electronic health record systems effectively.
- Verified patient insurance information and collected necessary documentation.
- Managed patient flow to ensure timely check-in and check-out processes.
- Maintained a clean and organized reception area for optimal first impressions.
- Assisted with medical records management and data entry tasks daily.
Sales Associate
Mardel Christian & Education
Lubbock, Texas
07.2023 - 01.2024
- Assisted customers in selecting products and answering inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Processed sales transactions accurately and efficiently using POS system.
- Collaborated with team members to ensure optimal customer service.
- Stocked shelves and replenished inventory as needed throughout the day.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Handled returns and exchanges while adhering to company policies.
Cash Application Specialist
MicrogenDX
Lubbock, Texas
02.2019 - 02.2022
- Processed cash applications for client payments using accounting software.
- Reconciled accounts to ensure accurate financial records and reporting.
- Maintained detailed documentation of all cash application transactions.
- Collaborated with the collections team to resolve payment discrepancies.
- Implemented process improvements to enhance cash application efficiency.
- Processed credit card payments utilizing the appropriate payment processor.
Education
Associate of Arts - Liberal Arts
Hill College
Hillsboro, TX05-2015
Some College (No Degree) -
The University of Texas At San Antonio
San Antonio, TXSkills
- Operations management
- Staff scheduling
- Inventory control
- Customer service
- Training development
- Process improvement
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability
- Time management
Certification
- CPR Certified
Affiliations
- Advent Reader
- Dog Lover
- Outdoor Enthusiast
Timeline
Operations Manager
TruFit Gym
12.2024 - 05.2025
Front Desk Receptionist
TruFit Gym
09.2024 - 12.2024
Front Desk Receptionist
Lynn County Hospital District
02.2024 - 04.2024
Sales Associate
Mardel Christian & Education
07.2023 - 01.2024
Cash Application Specialist
MicrogenDX
02.2019 - 02.2022
Associate of Arts - Liberal Arts
Hill College
Some College (No Degree) -
The University of Texas At San Antonio