Wynetta Martin
Kalamazoo
Summary
Dedicated professional with a background in culinary and customer service roles. Known for effective communication and problem-solving skills, contributing to improved team performance and customer satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Head Cook
Kalamazoo County Government
1424 Gull RD
05.2023 - Current
- Supervised kitchen staff to ensure adherence to food safety standards and regulations.
- Developed and implemented menu items utilizing seasonal ingredients for optimal freshness.
- Coordinated kitchen operations to improve workflow efficiency during peak service times.
- Trained new cooks on culinary techniques and kitchen protocols for enhanced team performance.
Assistant Manager
Thrash Foster Care
413 Russell St
03.2021 - 08.2023
- Led training programs to enhance staff skills and improve care quality.
- Developed and implemented operational procedures to streamline workflow efficiency.
- Coordinated case management processes to ensure timely service delivery for clients.
- Mentored junior staff in best practices for client engagement and support strategies.
Customer Service Representative (hybrid)
PNC Bank
Kalamazoo, MI
09.2018 - 06.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions accurately and efficiently, ensuring compliance with banking policies.
- Educated customers on product features and services to enhance their banking experience.
- Collaborated with team members to streamline workflows and improve customer service protocols.
Education
High School Diploma -
South Haven Career Academy
South Haven, MISkills
- Food storage
- Meal preparation
- Food preparation
- Verbal and written communication
- Customer service
- Active listening
- Critical thinking
- Data entry
- Money handling
- Team leadership
- Decision-making
Timeline
Head Cook
Kalamazoo County Government
05.2023 - Current
Assistant Manager
Thrash Foster Care
03.2021 - 08.2023
Customer Service Representative (hybrid)
PNC Bank
09.2018 - 06.2021
High School Diploma -
South Haven Career Academy