WYNIESHA ARMSTRONG
Darby,PA
Summary
Dynamic security professional with a proven track record at Allied Universal, excelling in conflict resolution and customer service excellence. Demonstrated ability to maintain safety and order while effectively communicating with diverse groups. Recognized for meticulous attention to detail and proactive problem-solving skills, ensuring a secure environment for all stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
South east delco school
Glenolden, Pa
02.2024 - Current
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Observed, reported and documented suspicious activities to management.
- Prepared detailed reports of security incidents and investigations.
- Maintained daily logs of all activity occurring on the premises.
Merchandising
Lowe's home improvement
Havertown, Pa
12.2022 - 02.2024
- Oversaw floor displays, merchandising activities, promotions, and visual presentations.
- Innovative approach to training new employees on proper merchandising techniques.
- Ensured compliance with company policies and procedures related to merchandising activities.
- Partnered with vendors to create innovative solutions for merchandising products in stores.
- Performed weekly layout audits, including merchandising displays and signage placement.
- Oversaw training of store personnel on proper merchandising techniques, processes, and standards.
Security Officer
Allied universal
Chichester, Pa
02.2021 - 12.2023
- Performed routine checks of doors, windows, and gates for security breaches.
- Secured exits and entrances at end of operations, controlling access to building.
- Wrote comprehensive incident reports and conducted thorough investigations.
- Escorted and observed guests and employees, maximizing safety and protection.
Front Desk Receptionist
Drexel hill inn and suites
Drexel Hill, Pa
11.2022 - 08.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Restaurant Front of the house manager
Rhythm and brunch
Philadelphia, Pa
07.2019 - 11.2022
- Utilized time-management techniques to prioritize tasks efficiently without sacrificing quality or accuracy.
- Interacted with guests to ensure satisfaction and address any issues or complaints.
- Monitored and managed budget for the house and staff, ensuring budget goals were met.
Driver
Lyft
Philadelphia, Pa
01.2019 - 10.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Lifted luggage into trunk and helped elderly and disabled passengers exit and enter vehicle.
- Picked up passengers to take to destination by quickest and safest route.
- Remained calm during difficult situations and confrontations with unruly passengers.
- Developed strong customer service skills by providing courteous service to variety of passengers.
Security Officer
Sunstates security
Aston, Pa
06.2016 - 08.2022
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Server
Rhythm and brunch
Philadelphia, Pa
05.2021 - 12.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Prepared and served food and beverages to customers.
Dietary
Whitehorse village
Newtown square, Pa
03.2016 - 08.2018
- Collaborated with other departments to ensure that food services met individual resident's needs.
- Maintained an accurate logbook detailing meal preparations for each shift worked.
- Assisted with menu planning, ordering supplies, inventory control and record keeping.
- Exhibited excellent organizational skills to ensure all meals were prepared on time and within budget.
- Provided educational information about nutrition to staff members or families when requested.
Food Preparation Worker
Primos food service
Media, Pa
03.2017 - 07.2018
- Labeled containers with contents and date before storing food items in freezers or coolers and rotated stock so oldest items were used first.
- Maintained cleanliness of work area and equipment, including washing dishes, wiping counters, mopping floors, and emptying trash receptacles.
- Responded quickly to customer requests regarding menu items or special orders while maintaining a positive attitude towards customers.
- Trained new staff members on proper food preparation and safety procedures.
- Monitored food temperatures and used proper food handling techniques.
Housekeeping Room Attendant
Wyndham hotel
Philadelphia, Pa
03.2016 - 09.2017
- Serviced rooms by making beds, dusting and vacuuming.
- Changed and replenished bed linens, towels, and guest amenities.
- Managed time efficiently to complete assigned duties within allotted time frames.
- Cleaned guest rooms to meet company and departmental standards.
Customer Service Cashier
Dollar general
Sharon hill, Pa
06.2014 - 09.2015
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built positive relationships with customers by providing friendly and helpful service.
- Performed store opening and closing duties as required.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
Clothing Sales Associate
Lady blue
Upper Darby, Pa
06.2013 - 05.2014
- Stocked and replenished merchandise according to store merchandising layouts.
- Demonstrated excellence in customer service and communication skills by providing knowledgeable advice to customers regarding clothing styles, sizes, and colors.
- Accurately received, ticketed, and stocked merchandise.
Food Worker
McDonald's
Woodlyn, Pa
08.2012 - 06.2013
- Knowledgeable of proper food handling techniques including storing, preparing, cooking and serving meals.
- Flexible schedule availability including nights and weekends when needed.
Education
Sociology - Sociology and counseling
Delaware county community college
Upper Darby, Pa10.2016
High School Diploma -
Penn Wood
Lansdowne, Pa06.2015
Skills
- Customer service excellence
- Attention to detail
- Conflict resolution
- Active listening
- Time management
- Work ethic
- Cash handling
- Task prioritization
- Problem solving
- Verbal and written communication
Certification
Serv Safe, 06/01/15
Timeline
Security Officer
South east delco school
02.2024 - Current
Merchandising
Lowe's home improvement
12.2022 - 02.2024
Front Desk Receptionist
Drexel hill inn and suites
11.2022 - 08.2023
Server
Rhythm and brunch
05.2021 - 12.2021
Security Officer
Allied universal
02.2021 - 12.2023
Restaurant Front of the house manager
Rhythm and brunch
07.2019 - 11.2022
Driver
Lyft
01.2019 - 10.2022
Food Preparation Worker
Primos food service
03.2017 - 07.2018
Security Officer
Sunstates security
06.2016 - 08.2022
Dietary
Whitehorse village
03.2016 - 08.2018
Housekeeping Room Attendant
Wyndham hotel
03.2016 - 09.2017
Customer Service Cashier
Dollar general
06.2014 - 09.2015
Clothing Sales Associate
Lady blue
06.2013 - 05.2014
Food Worker
McDonald's
08.2012 - 06.2013
Sociology - Sociology and counseling
Delaware county community college
High School Diploma -
Penn Wood