Wynita Tangborn
Snoqualmie Casino & Spa
Federal Way,WA
11
years of professional experience
To be a part of a motivating and positive work environment that encourages growth. I have 20+ years of customer service. I'm good at multitasking and am a fast learner. I enjoy working with others and learning new things. I always maintain a positive attitude as it motivates to create a productive and enjoyable work environment.
Work History
Assistant Cage Supervisor
1 Year 9 Months- Supervised daily cash handling procedures, ensuring compliance with regulatory standards.
- Monitored financial transactions for accuracy, resolving discrepancies promptly.
- Implemented process improvements to enhance efficiency in cash operations.
- Trained and mentored staff on operational protocols and customer service excellence.
- Fostered a positive team culture through effective communication and conflict resolution strategies.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
Lead Clerk
9 Months- Implemented process improvements to enhance checkout efficiency and customer satisfaction.
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new clerks, fostering a collaborative team environment.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer inquiries and concerns promptly, maintaining high service standards.
Customer Service Representative / Control Tower
2 Years 1 Month- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed shipments using SAP, ensuring accuracy in order fulfillment.
- Collaborated with cross-functional teams to streamline communication between departments.
- Assisted in training new representatives, fostering a cohesive team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Skills
Staff training and development
Cash management
Banking procedures
Problem solving
Customer satisfaction
Transaction accuracy
Customer service
Active listening
Telephone etiquette
Follow-up
Timeline
Assistant Cage Supervisor
Snoqualmie Casino & Spa
01.2025 - CurrentRead More
Lead Clerk
Winco Foods
07.2022 - 04.2023Read More
Customer Service Representative / Control Tower
DHL Global Forwarding
06.2015 - 07.2017Read More
Thomas Jefferson High School
High School Diploma
Read More