Jackie Rozniewski
Las Vegas,NV
Summary
I would like to obtain a position in which my management and extensive customer service skills can be used in a fast paced and friendly environment.
I am a fast learner. I am able to work independently and with a team to achieve goals and get the job done. I am punctual, great with time management, reliable, accurate, and highly trained in customer service. For these reasons, I think I would be a great addition to the team.
Overview
21
21
years of professional experience
Work History
Assistant Cage Supervisor
Tropicana Las Vegas
Las Vegas
04.2003 - 04.2024
- Duties: Cash Handling ($30,000,000 daily), Shift Supervisor (18 years), training for new employees, main bank (buys for casino pit/cashiers), issuing player rewards cards to customers (knowledge of current casino promotions & events), employee bank audits for different departments in the casino, in charge of casino cage safety program.
- Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
- Maintained accurate records of cash transactions in accordance with established procedures.
- Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
- Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
Education
High School Diploma -
Draper High School
Schenectady, NY06-1980
Skills
- 10-Key by touch
- Basic computer knowledge including Excel
- 40 years of customer service experience
- Cash handling and till balancing
- Regulatory compliance understanding
- Staff Training and Development
- Policy Enforcement
- Problem-solving abilities
- Reliability
- Team motivation
- Multitasking
- Attention to Detail
- Task Prioritization
Accomplishments
I was nominated for employee of the year three times my 20 years with the Tropicana Las Vegas. I was awarded the title once out of the three nominations.
Additional Information
I am a fast learner. I am able to work independently and with a team to achieve goals and get the job done. I am punctual, great with time management, reliable, accurate, and highly trained in customer service. For these reasons, I think I would be a great addition to the team.
References
- Marcie Kelley, 702-788-8928, Previous Co-Worker
- Michael Morris, 775-340-5470 Previous Co-Worker
Timeline
Assistant Cage Supervisor
Tropicana Las Vegas
04.2003 - 04.2024
High School Diploma -
Draper High School
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