WYONNA HEARD
Hampton,GA
Summary
Versatile and results-oriented professional with extensive experience in administrative and customer service roles, notably with LiveOps. Demonstrated expertise in Office Suite software and exceptional customer service skills. Proven ability to streamline processes and enhance efficiency, achieving high levels of customer satisfaction and engagement. Skilled in organizational and interpersonal communication, adept at managing multiple priorities in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independent Contractor- Customer Service
LiveOps
Remote, GA
09.2019 - 09.2024
- Managed 150 plus inbound/outbound daily call quotas while
maintaining high levels of customer satisfaction and engagement for
clients such as Piedmont Healthcare, Nike, Assurance.com, and
Prudential Financial Company. - Collected, negotiated payments, and input information into the
database system. - Manage multiple projects simultaneously.
- Assisted in on-boarding new employees, facilitating orientation
sessions and ensuring compliance with company policies. - Assisted departments with planning and scheduling events.
- Improve first-call resolution rates by effectively utilizing resources
and available tools. - Managed Microsoft Office Suite Software & Workspace platform for
all departments. - Proactively engaged with customers during online chat support
answering customer inquires. - Managed daily operations of the business, including budgeting and financial reporting which also included Medical billing.
Substitute-Paraprofessional
02.2024 - 09.2024
- Assisted with administrative duties as directed by teachers such as recording grades, setting up equipment, & preparing materials for instruction
- Supported students with special needs following provisions specified in their IEPs/504 Plans
- Assisted many different classrooms & supervised students in the cafeteria, schoolyard, hallways, during specials, on field trips, and/or during before and after school programs
Administration Assistant-Warehouse Operator
Staffmark
07.2009 - 04.2018
- Managed front door & front desk, including greeting visitors, responded to telephones, & in-person requests for information
- Shipping and receiving operator, picking and packaging operator, use of talk-man headsets, RF guns, scanners, as well as computer terminals,
- Quality Control Inspector
- Filed new hire packages, Customer Service, Made copies, & sent fax
- Enhanced office and efficiency by streamlining administrative processes and implementing organizational systems
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Screening and forwarding incoming calls & streamlined inventory management process.
Education
Diploma of Busines Information Management -
Interactive College of Technology
04.2017
High School Diploma -
Perry Eula Pond Academy-Mt.Zion High School
10.2009
Skills
- Office Suite software knowledge
- Great Customer Service Expertise
- Managed 10-line phone system
- Organizational and time management
skills - Excellent communications skills
- Ability to adjust to new
circumstances - Strong Interpersonal skills
- Great Customer Service Expertise
- Appointment Scheduling
- Information Protection
- Technical Expertise
- Call Scheduling
- Knowledge of Hardware
Certification
- Microsoft Office Outlook 2010 Certification Award
- Microsoft Word 2013 Certification Award
- Microsoft Office Excel 2013 Certification Award
Timeline
Substitute-Paraprofessional
02.2024 - 09.2024
Independent Contractor- Customer Service
LiveOps
09.2019 - 09.2024
Administration Assistant-Warehouse Operator
Staffmark
07.2009 - 04.2018
Diploma of Busines Information Management -
Interactive College of Technology
High School Diploma -
Perry Eula Pond Academy-Mt.Zion High School
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