WYONNA HEARD
Lithonia,GA
Summary
Experienced Customer Service Representative with over 10 years of experience. Successfully delivered services on contract or project basis to clients in various industries and specialties. Organized, articulate, highly efficient planner, problem-solver, detail-oriented specializing in quality, accuracy, computer proficiency and excellent oral and written communication. Ability to provide expert advice and guidance, enthusiastic about providing professional support in different environments.
Overview
15
15
years of professional experience
Work History
Independent Contractor- Customer Service Rep
LiveOps
06.2018 - 10.2024
- Managed 150 plus inbound/outbound daily call quotas while maintaining high levels of customer satisfaction and engagement for clients such as Piedmont Healthcare, Nike, Assurance.com, a Prudential Financial Company
- Collected, negotiated payments, resolved complaints and input information into the database system
- Manage multiple projects simultaneously
- Assisted in on-boarding new employees, facilitating orientation sessions and ensuring compliance with company policies
- Assisted departments with planning and scheduling events
- Improve first-call resolution rates by effectively utilizing resources and available tools
- Managed Microsoft Office Suite Software & Workspace platform for all departments
- Proactively engaged with customers during online chat support answering customer inquiries
Substitute-Paraprofessional-Bus Monitor
Atlanta Public Schools-Brooks County Schools
10.2022 - 09.2024
- Assisted with administrative duties as directed by teachers such as recording grades, setting up equipment, & preparing materials for instruction
- Supported students with special needs following provisions specified in their IEPs/504 Plans
- Assisted Torch classrooms & supervised students in the cafeteria, schoolyard, hallways, during specials, on field trips, and/or during before and after school programs
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
Administration Assistant-Warehouse Operator
Staffmark
07.2009 - 04.2018
- Managed front door & front desk, including greeting visitors, responded to telephones, & in-person requests for information
- Shipping and receiving operator, picking and packaging operator, use of talk-man headsets, RF guns, scanners, as well as computer terminals, Quality Control Inspector
- Filed new hire packages, Customer Service, Made copies, & sent fax
- Enhanced office and efficiency by streamlining administrative processes and implementing organizational systems
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Screening and forwarding incoming calls & streamlined inventory management process
Education
Business Management- Information Technology
Interactive College of Technology
Morrow, GA04.2017
High School Diploma -
Perry Eula Pond Academy-Mt.Zion High School
10.2009
Skills
- Ability to adjust to new circumstances
- Office Suite software
- Great Customer Service Expertise
- Managed 10-line phone system
- Project Management skills
- Organizational and time management skills
- Excellent communications skills
- Well-organized
- Creative
- Resourceful in generating new ideas
- Attention to details
- Strong Interpersonal skills
Timeline
Substitute-Paraprofessional-Bus Monitor
Atlanta Public Schools-Brooks County Schools
10.2022 - 09.2024
Independent Contractor- Customer Service Rep
LiveOps
06.2018 - 10.2024
Administration Assistant-Warehouse Operator
Staffmark
07.2009 - 04.2018
Business Management- Information Technology
Interactive College of Technology
High School Diploma -
Perry Eula Pond Academy-Mt.Zion High School
Similar Profiles
Clarissa LewisClarissa Lewis
Customer Service Agent (Remote) at LiveOpsCustomer Service Agent (Remote) at LiveOps
Kahdija GeraldKahdija Gerald
Call Center Sales Representative at LiveOpsCall Center Sales Representative at LiveOps
Ruby WrightRuby Wright
Remote Customer at LiveopsRemote Customer at Liveops