Wytina Stowers
Dayton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
CareSource
10.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Resource Manager
United Telemanagement Corp
11.2007 - 10.2022
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- .
- Enhanced team productivity with regular performance evaluations and targeted training programs.
- Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
- Ensured compliance with all regulatory requirements in procurement and deployment of resources.
- Implemented sustainable resource management practices, contributing to organization's environmental goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
No Degree - Pre-Nursing
Sinclair Community College
Dayton, OH09-1993
High School Diploma -
Meadowdale HighSchool
Dalton, OH06-1993
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Complaint handling
- Problem resolution
- Complaint resolution
- Schedule mastery
Timeline
Customer Service Specialist
CareSource
10.2022 - Current
Resource Manager
United Telemanagement Corp
11.2007 - 10.2022
No Degree - Pre-Nursing
Sinclair Community College
High School Diploma -
Meadowdale HighSchool
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