Open To Work
Wytine Stowers
Dayton,OH
Work Preference
Summary
Dynamic Customer Service Representative at CareSource with a proven track record of delivering exceptional service and support. Expertise in data entry accuracy and fostering teamwork enables successful management of high call volumes while consistently enhancing customer satisfaction. A strong commitment to continuous improvement drives active participation in training sessions aimed at elevating service standards and strengthening customer retention strategies. Recognized for the ability to adapt quickly to changing environments and effectively resolve customer inquiries, contributing to overall team success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
CareSource
Dayton, OH
10.2022 - Current
- Documented all customer interactions and transactions accurately for future reference.
- Identified upselling opportunities while maintaining excellent customer service standards.
- Participated in workshops and training sessions to improve personal skills and job performance.
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
- Utilized CRM systems to track customer interactions and solutions provided.
- Resolved customer inquiries via phone, email, and live chat support.
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
- Updated customer accounts with accurate information after each interaction.
- Provided exceptional customer support through various communication channels, enhancing client satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency within the department.
- Trained new representatives on policies, procedures, and best practices to ensure consistent service quality.
Resource Manager
United Telemanagement Corp.
Dayton, OH
06.2020 - 10.2022
- Processed layoffs and severance packages during reduction in workforce.
- Increased employee morale by interviewing team members, creating team building exercises and delivering mandatory training.
- Conducted new employee orientation, exit interviews and leaves of absence.
- Implemented new policies and procedures based on corporate guidelines for HR processes.
- Enhanced team productivity with regular performance evaluations and targeted training programs.
Education
High School Diploma - Business, Accounting
Meadowdale High School
Dayton, OH06-1993
Skills
- Quality assurance controls
- Data entry accuracy
- Order documentation
- Inbound call management
- Customer loyalty initiatives
- Senior leadership support
- Sales and upselling
- Goal setting
- Process transactions
- Effective multitasking
- Collaborative teamwork
Accomplishments
Received Employee of the month 4 times in My first 3 yrs working with CareSource.
A 6 time Recipient of the Heart Health Reward for CSAT, Quality, and Customer Satisfaction.
Certification
Employee of the Month
Heart Health Rewards
Timeline
Customer Service Representative
CareSource
10.2022 - Current
Resource Manager
United Telemanagement Corp.
06.2020 - 10.2022
High School Diploma - Business, Accounting
Meadowdale High School