MARILYN FRANKLIN
Bakersfield,CA
Summary
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Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Detail-focused Document Specialist known for high productivity and efficiency in task completion. Possess specialized skills in document management systems, information classification, and regulatory compliance. Excel at communication, teamwork, and problem-solving to enhance document processing and organization workflows.
Overview
10
10
years of professional experience
Work History
Document Specialist
Bakersfield Law
Bakersfield, CA
07.2023 - 06.2025
- Working with clients assisting and preparing all legal documents
- Answering questions and providing assistance with all client information.
- Word, excel and other programs
- Managed and organized document workflows to ensure efficient processing and retrieval.
Retail Sales Associate
AmerciaTrans
Bakersfield, CA
04.2022 - 07.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Built trusting relationship with customers to better understand needs.
Customer Service Collections Representative
ARG
Bakersfield, CA
03.2019 - 03.2022
- Assisted consumers with finding funds and identifying appropriate vehicles of payment.
- Obtained overdue balances by contacting customers via telephone and approved written correspondence.
- Identified outstanding debts in need of collection actions by keeping track of assigned accounts.
Order Picker,
Ross Distribution Center
Bakersfield, CA
02.2017 - 02.2019
- Executed efficient picking and packing of products to ensure timely order fulfillment.
- Reported any damaged products to supervisor immediately upon discovery.
- Resolved customer complaints promptly and professionally.
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
PSE Clerk
USPS
Bakersfield, CA
01.2015 - 01.2017
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Processed money orders, certified letters, and other payment transactions.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Managed multiple projects simultaneously while meeting strict deadlines.
Education
Bakersfield College
Bakersfield, CA01-2027
West High
Bakersfield, CASkills
- Account updating
- Paperwork Processing
- Information Security
- Consultative Sales
- Product Knowledge
- Document management
Timeline
Document Specialist
Bakersfield Law
07.2023 - 06.2025
Retail Sales Associate
AmerciaTrans
04.2022 - 07.2023
Customer Service Collections Representative
ARG
03.2019 - 03.2022
Order Picker,
Ross Distribution Center
02.2017 - 02.2019
PSE Clerk
USPS
01.2015 - 01.2017
Bakersfield College
West High