Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Additional Information
Languages
swimming
Timeline
Generic

Youssef Taghzout

Springfield,US

Summary

Professional and customer-focused Uber and lyft Driver with a demonstrated history of efficiently transporting passengers to their destinations, accurately calculating fares, and managing administrative duties. Possesses exceptional communication abilities, a strong work ethic, and excels in high-pressure situations.

Highly motivated delivery driver with 5+ years of experience ensuring on-time and secure deliveries. Proven ability to navigate complex routes efficiently and maintain a clean driving record. Skilled in customer service, providing a positive experience for all recipients.

Overview

8
8
years of professional experience

Work History

Uber

Uber Technologies Inc.
04.2021 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Achieved 5 star rating on all rides provided.

Lyft, Self Employed

Lyft Driver Service
02.2019 - Current
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Achieved 5 star rating on all rides provided.

Driver

Azmi LLC
01.2017 - 09.2020

Safely transport patients to and from medical appointments, clinics, hospitals, and other healthcare facilities while ensuring their comfort and well-being during transit.

Education

High School Diploma -

M.D.1
Casablanca,Anfa,Morocco
06.1994

Skills

  • Communications Strategies
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Correcting Discrepancies
  • Answering Customer Questions
  • Customer Service and Assistance
  • First-Tier Technical Support
  • Driver Routing
  • Complaint Response
  • Directing Calls
  • Solving Customer Concerns

Accomplishments

Served 7 + Years with Uber, Lyft and Doctor Office with LLC Azmi on Woodbridge Virginia.

9,896 trips over 4.5 years with 4.94 star and

8.4K rides over 5.7 years with 5.0 star rating, Excellent service ,expert Navigation,Neat and Tidy,Above and Beyond,good Diving,Clean car....regarding observation of the Riders.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

computer skills

  • Productivity software. ...
  • Operating systems. ...
  • Presentation software. ...
  • Digital marketing. ...
  • Computer programming. ...
  • Graphic design. ...
  • Communication tools. ...
  • Database management.

Languages

English
Professional Working
French
Limited Working
Arabic
Limited Working

swimming

preferable sport is swiming 

Timeline

Uber

Uber Technologies Inc.
04.2021 - Current

Lyft, Self Employed

Lyft Driver Service
02.2019 - Current

Driver

Azmi LLC
01.2017 - 09.2020

High School Diploma -

M.D.1
Youssef Taghzout