Xaja Lawson
Charlotte,NC
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Red Lobster
Greensboro, NC
11.2023 - Current
- Trained new staff on restaurant procedures and menu knowledge to enhance team performance.
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Managed cash register operations, processing transactions efficiently and accurately.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Implemented strategies to upsell menu items, increasing average check totals per table.
ACES Group Leader
Guilford County Schools
Greensboro, NC
09.2024 - 06.2025
- Directed and involved elementary students in planned after-school engagements.
- Implemented recreational activities for various age groups.
- Maintained consistent dialogue with educational teams to ensure alignment on student development.
- Led team in implementing educational programs, enhancing student engagement and learning outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Youth Activities Center Associate
Greensboro Country Club
Greensboro, NC
05.2023 - 10.2023
- Enforced club rules and provided positive behavior guidance using respectful and consistent discipline techniques.
- Planned and facilitated age-appropriate games, crafts, and educational activities for children ranging from toddlers to pre-teens.
Retail Sales Associate
Macy's
Greensboro, NC
09.2022 - 02.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to drive customer engagement.
- Processed transactions accurately using POS system to ensure efficient checkout experience.
- Collaborated with team members to replenish merchandise on sales floor in a timely manner.
Education
Bachelor of Arts - Political Science
North Carolina Agricultural and Technical State University
Greensboro, NC05.2025
Skills
- Event Coordination
- Child Development & Supervision
- Customer Service Excellence
- Cash Handling
- Sales Expertise
Certifications
CPR and First Aid Certified
Timeline
ACES Group Leader
Guilford County Schools
09.2024 - 06.2025
Server
Red Lobster
11.2023 - Current
Youth Activities Center Associate
Greensboro Country Club
05.2023 - 10.2023
Retail Sales Associate
Macy's
09.2022 - 02.2023
Bachelor of Arts - Political Science
North Carolina Agricultural and Technical State University