Xannie Barcomb
Denver,CO
Summary
Over 4 years of experience in the restaurant and barista industries. Proven and delivering customer services in high-paced environments, adept at multitasking and skilled in resolving customer issues with a calm professional demeanor. Committed to flexibility and teamwork.
Overview
5
5
years of professional experience
Work History
Server
Mt. Fuji Hibachi And Sushi Bar
Westminster, CO
04.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Barista
Starbucks
Thornton, Colorado
02.2022 - 01.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Followed safety procedures while operating machinery such as espresso machines, grinders, etc.
- Greeted customers promptly and responded to questions.
- Collected credit card and cash payments to complete transactions for customer orders
- Contributed to the development of strategies for improving team performance.
- Developed and maintained relationships with customers, recognizing preferences and anticipating needs.
Customer Service/Cashier/Stocker
Hanes Brands, Inc
Thornton, CO
11.2021 - 04.2022
- Greeted customers and responded to informational requests.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Maintained neat, cleanliness, safe and orderly workspace to prevent accidents and injuries.
- Received incoming product deliveries and relocated to storage shelves or bins.
- Updated promotional displays to assist merchandising teams and drive new product sales.
Hostess/Server
Mt Fuji Hibachi & Sushi Bar
Westminster, CO
01.2021 - 12.2021
- Escorted guests to seating area.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Disability Cheerleading Coach
Cheer Central Suns
Lafayette , CO
08.2019 - 03.2020
- Ensured safety protocols were followed at all times by athletes and staff
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Provided physical and emotional support to individuals with physical disabilities.
- Guided athletes in development of skills and strategies for dealing with individual problems.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Evaluated individual skills of athletes to place them in appropriate positions within other athletes.
Education
High School Diploma -
Astravo Online Academy
Jefferson County, CO05.2021
Skills
- High-volume Customer Service
- Point of Sale (POS) system operations
- Customer seating
- Training and mentoring
- Team Player
- Positive and professional
Timeline
Server
Mt. Fuji Hibachi And Sushi Bar
04.2022 - Current
Barista
Starbucks
02.2022 - 01.2023
Customer Service/Cashier/Stocker
Hanes Brands, Inc
11.2021 - 04.2022
Hostess/Server
Mt Fuji Hibachi & Sushi Bar
01.2021 - 12.2021
Disability Cheerleading Coach
Cheer Central Suns
08.2019 - 03.2020
High School Diploma -
Astravo Online Academy
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