Xanthe Pyne

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
• Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
• Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
• Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.

• Provided exceptional service to VIP guests in high limit gaming areas.

• Maintained a clean and organized bar area.

• Maintained customer satisfaction with timely table check-ins to

assess food and beverage needs.

• Anticipated guest needs and provided proactive service.

• Determined customer preferences to suggest appropriate cocktails

and increase sales.

• Carried out complete opening, closing and shift change duties to

keep the lounge working efficiently.

• Established rapport with high-profile clients, leading to increased loyalty and repeat business.
• Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.

• Have an extensive understanding of craft cocktails, beers and wines
• Serve cocktails to guests quickly and efficiently
• Provide each guest with an unforgettable experience
• Responsible for carrying cash bank and operate our P.O.S system efficiently
• Maintain the ability to multitask in a busy and high volume guest environment

• Have extensive knowledge of the food and cocktail menu, being able to explain all items on the menus thus creating specific, individual recommendations
• The ability to navigate the entire lounge floor with efficiency and calmness
• Knowledgeable on handling cash and using portable P.O.S systems
• Being attentive to guests needs and creating a fun and memorable experience
• Working well with with a team and creating positive solutions to for the restaurant

• Maintain a model like appearance, handle thousands of dollars in cash and casino chips and be responsible for all the money coming in and going out
• Create a fun and easygoing atmosphere for guests
• Operate the table games in accordance to gaming regulations