Xao "Saul" Lee
Milwaukee,WI
Summary
Proactive Field Service Manager with extensive experience leading teams of up to 30 technicians, focusing on performance improvement and professional development. Skilled in managing service operations, scheduling, and implementing continuous process improvements. Brings strong problem-solving abilities, technical expertise, and a commitment to enhancing service efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Field Service Manager
Burroughs Inc.
04.2021 - Current
- Led team of up to 30 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Field Service Technician 2
Burroughs Inc.
04.2015 - 04.2021
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Researched and implemented new technologies and equipment.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
- Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
Education
Bachelor of Science - Criminal Justice
University of Wisconsin, Milwaukee
Milwaukee, WI05-2005
Skills
- Field Operations
- Managing service operations
- Scheduling jobs
- Problem-Solving
- Employee Scheduling
- Remote Team Management
- Multitasking
- Organizational Skills
- Hiring and Training
- Training and Development
- Employee Coaching and Mentoring
Timeline
Field Service Manager
Burroughs Inc.
04.2021 - Current
Field Service Technician 2
Burroughs Inc.
04.2015 - 04.2021
Bachelor of Science - Criminal Justice
University of Wisconsin, Milwaukee
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