Summary
A highly motivated, experienced, financial representative, with skills in customer service and relationship building. Over thirteen years of experience with a proven background in apartment leasing, property management and great customer service. A proven record of accomplishment in ensuring loyalty and dedication with an ambition to succeed in any given environment. My organizational skills have given me the ability to multitask effectively and efficiently. Effective problem solver, organized, and a team leader. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
19
19
years of professional experience
Work History
Domestic Engineer/ Bakery Business Owner
Dubai
01.2016 - Current
- X2C Sweetest Dreams Bakery
- Coordination of international transfers and managing required forms/documents
- Organizing complex business and private trips around the Globe
- Managing local authority/ attestation related activities / processes
- Interprets recipes and ensures baked items meet company standards
- Maintaining inventory levels of all ingredients and products
- Excellent problem-solving skills
- Prepares baked goods daily as well as specialty items requested by customers
- Achieves customer loyalty by creating a pleasant shopping experience
- Operates bakery equipment while adhering to safety protocol.
Assistant Manager
Arlington Properties
Jackson, MS
- 01.2016
- (453 units)
- Prepared files for legal proceedings
- Daily banking deposits/posting rental payments
- Maintained positive customer relations
- Supervise Community Manager with daily duties
- Planning and aiding with community activities
Customer Service Representative
Xerox Company, Call
Canton, MS
01.2014 - 01.2015
- Supply troubleshooting aid to customers
- Interpreting documents for customers
- Work with customers and resolve inquiries
Assistant/Property Manager
Westdale & B& B Management
, LA
01.2009 - 01.2013
- Jackson, MS & Monroe, (164 Units)
- Prepared files for legal process, Daily banking deposits,
- Posting rental payments, Supported positive customer relations
- Supervise Community staff with daily duties, Planning and aiding with
Leasing Consultant/ Assistant Manager
Southwood Realty/Heritage
Jackson, MS
01.2005 - 01.2008
- Maintained positive customer relations
- Daily bank deposits/posting rental payments
- Performed move-in and move-duties
- Prepared files for legal proceedings
- Aid property manager with the preparation of all aspects of leasing apartments
Leasing Consultant/Assistant Manager/ Property Manager
Park Management
Jackson, MS
01.1999 - 01.2003
- Leasing Apartment Homes, Greeting Customers
- Performing move in-and move-outs/bank deposit/legal proceedings
- Supervised Staff and Vendors
- Handled daily reports for Community
Education
Real Estate
2006
Skills
- Special Skills
- I am proficient in
- QuickBooks, Rent Manager, Yardi, AMSI, Microsoft Word, Office, and Excel
- Billing and Accounts receivable/payable
- Verbal and Written Communication
- Strategic Planning
- Employee Training
- Negotiation and Persuasion
- Budgeting and Cost Control
- Customer Service
- Business Management and Development
- Quality Assurance
Timeline
Domestic Engineer/ Bakery Business Owner -
01.2016 - Current
Customer Service Representative - Xerox Company, Call
01.2014 - 01.2015
Assistant/Property Manager - Westdale & B& B Management
01.2009 - 01.2013
Leasing Consultant/ Assistant Manager - Southwood Realty/Heritage
01.2005 - 01.2008
Leasing Consultant/Assistant Manager/ Property Manager - Park Management
01.1999 - 01.2003
Assistant Manager - Arlington Properties
- 01.2016
Holmes Community College - , Real Estate