Xavia Carthen
Charlotte,NC
Summary
Dynamic sales expert with extensive experience in client engagement and strategic sales approaches. Skilled in managing multiple priorities and delivering tailored solutions that drive customer satisfaction and revenue growth. Proven ability to lead initiatives that enhance team productivity and promote best practices in sales methodologies.
Overview
5
5
years of professional experience
Work History
Mentor Spectrum Business OTM
Spectrum
Charlotte, USA
08.2025 - Current
- Delivered expert guidance on spectrum business products, ensuring compliance with all promotional standards.
- Enhanced sales performance by mentoring peers and providing on-demand support.
- Conducted side-by-side coaching to improve sales techniques and increase conversion rates.
- Motivated peers through constructive coaching techniques, fostering a collaborative team environment.
- Led tactical meetings aimed at generating new business and increasing revenue from existing accounts.
- Provided leadership support in supervisor's absence, maintaining team productivity.
- Managed multiple software tools and conversations concurrently, ensuring seamless operations.
Spectrum Business OTM
Spectrum
Charlotte, USA
05.2024 - 08.2025
- Partnered with clients to identify needs and promote Spectrum Business solutions, driving adoption and delivering measurable value.
- Initiated calls to business prospects, successfully promoting and selling Spectrum Business products.
- Assessed customer needs and recommended tailored internet, voice, video, and mobile bundles.
- Built rapport and handled objections to secure new customer acquisitions.
- Demonstrated professional communication skills while interacting with prospective business owners to establish rapport. with prospective business owners.
- Earned recognition as a high-performing agent in mobile sales for delivering exceptional customer service. for mobile
Sales Agent
Spectrum
Charlotte, USA
01.2023 - 08.2023
- Anticipated customer needs and provided exceptional support to enhance satisfaction and drive sales.
- Delivered superior customer service by promptly and courteously addressing requests, inquiries, suggestions, and concerns.
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Exhibited exceptional skill with managing challenging customer objections and call de-escalation.
- Attended meetings and sales events to learn latest developments and brainstorm new sales strategies.
- Received performance rating of 4.7 out of 5 in first year, reflecting commitment to excellence.
- Recognized as a top performer at Spectrum Elite.
- Honored by the Executive Vice President for contributions to company success.
- Participated in team-building activities to strengthen workplace culture.
Salesperson
AutoNation
Charlotte , NC
08.2021 - 12.2022
- Managed customer inquiries and resolved issues promptly, ensuring satisfaction.
- Educated customers on features and benefits of products and services, improving purchase confidence.
- Conducted follow-up calls to nurture relationships and promote repeat business.
- Collaborated with finance team to create financing options, enhancing customer accessibility to products.
- Participated in sales training programs to enhance product knowledge and selling skills.
- Maintained current knowledge of store products and promotions, effectively supporting sales initiatives.
Education
Bachelor of Arts - Spanish
University Of North Carolina At Charlotte
Charlotte, NC05-2021
Skills
- Strategic sales approaches
- Sales training
- Client relationship management
- Analytical problem solving
- Effective time management
- Team development
- Clear communication
Timeline
Mentor Spectrum Business OTM
Spectrum
08.2025 - Current
Spectrum Business OTM
Spectrum
05.2024 - 08.2025
Sales Agent
Spectrum
01.2023 - 08.2023
Salesperson
AutoNation
08.2021 - 12.2022
Bachelor of Arts - Spanish
University Of North Carolina At Charlotte