Xavier Buenrostro
Palmetto,FL
Summary
Sales and customer service professional with four years of experience in retail and hospitality, including leadership and management responsibilities. Proven ability to meet and exceed sales goals, identify customer needs, build positive customer relationships, and deliver personalized service in fast-paced environments. Experienced in team leadership, payment processing, reservations, problem-solving, and daily business operations.
Overview
4
4
years of professional experience
Work History
Part-Time Assistant Manager
Pacsun
Sarasota, Florida
11.2023 - Current
- Promoted from Sales Associate to Part-Time Assistant Store Manager within six months based on strong sales performance, reliability, and leadership.
- Consistently meet or exceed daily and weekly sales goals through customer engagement, product knowledge, and personalized recommendations.
- Drive sales by identifying customer needs, recommending appropriate products, and utilizing add-on selling techniques.
- Train and support associates on sales techniques, customer service standards, store procedures, and brand expectations.
- Support daily store operations, including cash management, inventory, merchandising, opening and closing procedures, and loss prevention.
- Resolve customer questions and concerns professionally while maintaining a positive customer experience and encouraging repeat business.
- Assist store leadership in maintaining operational standards and achieving team performance goals.
Host
Joey D's Chicago Style Eatery & Piazzeria
Palmetto, FL
05.2023 - 09.2023
- Managed guest seating, waitlists, reservations, phone inquiries, and takeout orders in a fast-paced restaurant environment.
- Provided friendly and personalized assistance while communicating reservation information, wait times, and service options.
- Coordinated with servers and management to maintain efficient operations and a positive guest experience.
- Responded professionally to guest questions and concerns and assisted with resolving issues in a timely manner.
Host/To-Go Server
IHOP
Bradenton, Florida
11.2022 - 04.2023
- Managed guest seating, phone inquiries, and takeout orders during high-volume shifts.
- Processed customer orders and payments accurately while providing friendly and efficient service.
- Coordinated with kitchen and front-of-house team members to maintain order accuracy and timely service.
- Built positive guest interactions that supported customer satisfaction and repeat business.
Education
Associate of Arts - Political Science
Santa Fe College
Gainesville, FL 05.2026 - 10.2026
Manatee School For The Arts
Palmetto, FLSkills
- Sales Conversion Customer Service Relationship Building Upselling & Add-On Sales Reservations & Phone Inquiries Payment Processing Team Leadership & Training Conflict Resolution Problem-Solving Multitasking Microsoft Office Cash Handling Professional Communication POS Systems Cash management Inventory Control
Timeline
Associate of Arts - Political Science
Santa Fe College
05.2026 - 10.2026
Part-Time Assistant Manager
Pacsun
11.2023 - Current
Host
Joey D's Chicago Style Eatery & Piazzeria
05.2023 - 09.2023
Host/To-Go Server
IHOP
11.2022 - 04.2023
Manatee School For The Arts