Xavier Campbell
Fayetteville,United States
Summary
Dedicated military professional with six years of experience, including four years as an Operator/Maintainer on a Nodal Network Team. Experienced in managing the L3HARRIS HAWKEYE III LITE SATCOM system and leading a team. Recent focus includes administrative duties such as event coordination, presentations, and data management. Strong work ethic and commitment to continuous skill development. Prior sales/customer service experience includes Autozone(before the army for 2 years), Rent a center(before the army 1 year), and Boost Mobile(year and a half directly after the army).
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Auntie Anne's Pretzels
Fayetteville, North Carolina
04.2026 - Current
- Supervised Auntie Anne's Pretzels store operations and supported daily team performance.
- Trained associates on pretzel preparation, cashier steps, and guest service standards.
- Managed labor schedules and assigned shifts to maintain store coverage.
- Resolved guest concerns and upheld friendly service at Auntie Anne's Pretzels.
- Monitored inventory levels and ordered pretzel ingredients, packaging, and supplies.
- Coordinated opening and closing tasks for Auntie Anne's mall location.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Enforced food safety, sanitation, and cleanliness across prep and service areas.
Customer Service Representative
Boost Mobile
Fayetteville, North Carolina
02.2025 - 04.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted Boost Mobile customers with billing, account, and plan questions.
- Resolved wireless service issues using CRM and customer records.
- Processed payments, refunds, and account changes accurately.
- Activated devices and updated lines for Boost Mobile accounts.
- Explained prepaid plans, promotions, and service options clearly.
- Developed strong customer relationships to encourage repeat business.
- Managed customer accounts in fast-paced retail sales environment
- Presented product options using employer sales scripts and pricing guidelines
- Processed orders through point-of-sale and CRM systems
- Maintained sales records and updated customer contact details
- Developed key customer relationships to increase sales.
Nodal Network Systems Operator/Maintainer
US Army
FORT LIBERTY, NC
12.2018 - 02.2025
- Manage and maintain network systems ensuring 99.9% uptime and operational efficiency.
- Diagnose and resolve complex network issues, reducing downtime.
- Maintain security protocols, safeguarding sensitive data across multiple systems.
- Coordinate with cross-functional teams to optimize communication networks, achieving seamless integration with new and untested equipment.
- Train personnel in advanced network operations, enhancing unit capabilities.
- Drove strategic initiatives, enhancing operational efficiency and delivering measurable outcomes.
Education
General High School Education -
Washington High School
KANSAS CITY, KANSASAdvanced Individual Training - Nodal Network Operations
US Army
FORT EISENHOWER, GASkills
- Inventory management
- Project Coordination (Experienced)
- Operational efficiency
- Troubleshooting (Experienced)
- Product Training
- Team Leadership (Expert)
- Customer Engagement (Expert)
- Store Promotions
Personal Information
- Date of Birth: 1998-01-06
- Driving License: 48668006
Timeline
Assistant Store Manager
Auntie Anne's Pretzels
04.2026 - Current
Customer Service Representative
Boost Mobile
02.2025 - 04.2026
Nodal Network Systems Operator/Maintainer
US Army
12.2018 - 02.2025
General High School Education -
Washington High School
Advanced Individual Training - Nodal Network Operations
US Army