Xavier Capleton
Springfield,MA
Summary
Versatile, Efficient, and customer-oriented team member offering almost 3 years of experience in managing store operations and ensuring high customer satisfaction while adapting to changes in process and team requirements. Proven skills in cash handling, writing, and organizational skills. Currently enrolled in junior high school education and eager to contribute to a growing company with fair wages and opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
Walmart
11.2023 - Current
- Effectively managed other employees to achieve high customer satisfaction and ensured that customer interactions were handled smoothly
- Ensuring that fellow associates remain actively engaged in their work, striving to keep the backroom running as efficiently as possible
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Trained new employees on customer service, backroom tasks, and different efficiency strategies.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Contributed to team objectives in a fast-paced environment.
Certified Home Health Aide
PCMC
08.2024 - 09.2024
- Attained Certification for HHA
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patients assistance in completing daily tasks, reducing the daily burden on family members.
- Supported client's mental and emotional needs to enhance physical outcomes and overall happiness.
Tutor
Hampden Charter School Of Science
01.2024 - 03.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed methods to motivate and engage students in learning.
Carpenter Apprentice
Family Owned Business
07.2023 - 02.2024
- Completed installations of building structures, trim, flooring, and cabinetry.
- Assisted with the movement of materials and equipment to job sites.
- Planned and executed work with proper tools and materials to maximize productivity.
- Established a timeline for the project and kept on schedule
- Safely operated electric cordless and hammer drills to install drywall, ceilings, trim, and fabricated replacement trim and moldings.
Sales Associate
BOB'S STORES
02.2023 - 08.2023
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for the sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Student Volunteer
MLK Young Scholars Fund
11.2019 - 11.2019
- Worked in a team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained a tidy and organized environment to comply with cleanliness standards.
- Facilitated community outreach to expand participation and support.
Education
Junior High School Education -
Hampden Charter School of Science
Chicopee, MA02.2025
Skills
- Customer Service Skills
- Learning technology
- Organizational skills
- Sales proficiency
- Product expertise
- Product knowledge
- Verifying order accuracy
- Task delegation
- Dispute mediation
- POS system operation
- Decision-making
Certification
- Certified Home Health Aide, 08/01/24, Present, Attained my Certification for HHA through PCMC which is Patient-Centered Medical Care, allowing me to help patients with their home care and general tasks.
- Driver's License, 08/01/24-11/01/28, My driver's license, which I attained through driver's education from United Driving School.
Awards
Young Scholars Fund, 09/01/13, This scholarship was one that I was able to gain early in my education. It's a small committee of people who try to give money to students early in their education.
Young Scholars Fund
A small committee of people who join students early in their education with a scholarship and a group for social support and leadership. Awarded for outstanding academic achievement, leadership, and commitment to personal education. Recognized for strong leadership and academic strength.
Timeline
Certified Home Health Aide
PCMC
08.2024 - 09.2024
Tutor
Hampden Charter School Of Science
01.2024 - 03.2024
Digital Personal Shopper
Walmart
11.2023 - Current
Carpenter Apprentice
Family Owned Business
07.2023 - 02.2024
Sales Associate
BOB'S STORES
02.2023 - 08.2023
Student Volunteer
MLK Young Scholars Fund
11.2019 - 11.2019
- Certified Home Health Aide, 08/01/24, Present, Attained my Certification for HHA through PCMC which is Patient-Centered Medical Care, allowing me to help patients with their home care and general tasks.
- Driver's License, 08/01/24-11/01/28, My driver's license, which I attained through driver's education from United Driving School.
Junior High School Education -
Hampden Charter School of Science
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