XAVIER DIAZ
Brighton,MA
Summary
Motivated and adaptable professional with extensive experience in technical support, customer service, and public safety. Demonstrates proficiency in troubleshooting IT systems, managing food preparation in high-pressure environments, and adhering to safety protocols. Strong communication skills foster exceptional customer experiences and enhance team collaboration. Aiming to utilize technical expertise and organizational abilities in a dynamic role that prioritizes service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Mount Auburn Hospital
Cambridge , MA
05.2022 - Current
- Monitored and controlled access to hospital facilities, ensuring authorized entry for staff, patients, and visitors. Efficiently screened individuals while maintaining a high level of security.
- Provided exceptional service to staff, patients, and visitors by responding to inquiries, offering directions, and addressing concerns. Actively referred individuals to appropriate departments or resources.
- Identified and addressed basic security and service issues, resolving concerns in a courteous and impartial manner. Collaborated with supervisors on complex issues.
- Assisted patients and visitors with mobility challenges by coordinating appropriate transportation or services.
- Maintained a visible security presence, remaining observant, and proactive. Reported suspicious activity and security violations promptly.
- Assisted with emergency responses and special events as needed, ensuring that safety protocols were followed.
Hardware Support Technician
Novartis
Cambridge, MA
08.2019 - 06.2020
- Provided technical support for laptops and docking stations, ensuring smooth functionality for employees.
- Collaborated with team members to assist with various tasks, and provide effective solutions.
- Coordinated daily activities, including customer interactions and team meetings, to optimize productivity.
- Diagnosed and resolved printer issues, ensuring minimal downtime, and efficient printing operations.
- Managed toner replacement and recycling, maintaining environmental sustainability practices.
- Set up workstations for new hires, ensuring timely, organized, and ergonomic desk arrangements.
Deli Associate
Stop & Shop
Allston, MA
08.2014 - 08.2019
- Maintained a clean and organized work area, ensuring a presentable, and inviting environment for customers at all times.
- Performed cleaning tasks during non-peak hours to uphold hygiene standards and store appearance.
- Informed customers of new sales and promotions, enhancing customer engagement and satisfaction.
- Prepared hot foods, salads, and sandwiches to meet quality and customer specifications.
- Customized food orders for customers, ensuring their preferences were accurately fulfilled.
- Restocked freezers and counters regularly to ensure product availability and freshness.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Assisted in ordering supplies needed to maintain adequate inventory levels.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
Education
Certificate of Technical Studies - IT Network Security
Year Up
Boston, MA07-2019
High School Diploma -
West Roxbury Academy
West Roxbury, Ma01.2014
Skills
- Food Safety Compliance
- Customized Food Solutions
- Inventory Management
- Effective Time Management
- Effective Workplace Organization
- Task Management
- Network Security Protocols
- Emergency Preparedness Planning
- Monitoring Systems
- Application installations
- Mobile device management
- Troubleshooting and Diagnostics
- Hardware installation
- Helpdesk services
- Software updating
- Microsoft Office Proficiency
- Customer retention
- Access Security Management
- Crisis Management
- Customer Service Expertise
- Facility Maintenance Expertise
- Conflict Resolution
- Effective Prioritization
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Certification
AVADE Training
Completed 2024
Training in assault, violence, abuse, and de-escalation techniques, including risk assessment and situational awareness to promote safety in potentially violent situations.
Restraint Training
Completed 2024
Certified in safe and effective physical restraint techniques, focusing on minimizing harm and upholding compliance with safety standards and protocols.
Timeline
Public Safety Officer
Mount Auburn Hospital
05.2022 - Current
Hardware Support Technician
Novartis
08.2019 - 06.2020
Deli Associate
Stop & Shop
08.2014 - 08.2019
Certificate of Technical Studies - IT Network Security
Year Up
High School Diploma -
West Roxbury Academy
Similar Profiles
Caitlyn DarosaCaitlyn Darosa
Critical Care Travel Nurse at Mount Auburn HospitalCritical Care Travel Nurse at Mount Auburn Hospital
Sofia EconomidouSofia Economidou
Resident Physician, Internal Medicine at Mount Auburn HospitalResident Physician, Internal Medicine at Mount Auburn Hospital
NIXON BRUTUSNIXON BRUTUS
Patient Observation at Mount Auburn HospitalPatient Observation at Mount Auburn Hospital
Brigid MurphyBrigid Murphy
RN at Mount Auburn HospitalRN at Mount Auburn Hospital
Kenny PeñaKenny Peña
Therapist Intern at Multicultural Counseling Center - MCCTherapist Intern at Multicultural Counseling Center - MCC