Xavier Dukes
Powder Springs,USA
Summary
Versatile customer service representative with a diverse background in delivering high-quality customer service. Equally strong communicator who strives to build client trust with client-focused language and an unwavering customer support attitude.
Overview
6
6
years of professional experience
Work History
Warehouse Lead
Mac Papers
05.2024 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Supervised and trained new staff in performing census.
Installation technician
AT&T
06.2022 - 01.2023
- Installed, serviced, and maintained DirecTV services for residential and commercial subscribers
- Established networks and cable routing for new and established customers
- Used and maintained a company vehicle to travel to customers and carry supplies
Merchandiser
Atlanta Beverage Company
06.2021 - 03.2022
- Ensured all beverages and merchandise were stocked within the company’s guidelines
- Set up, merchandised, and maintained all promotion displays
- Displayed all products by brand, utilizing available points of sale to stimulate sales
Dairy Manager
The Kroger Company
09.2019 - 06.2021
- Restocked cases with new merchandise and removed expired items for proper disposal
- Checked department signage and confirmed proper pricing, ensuring sale items were accurate
- Actively answered and listened to customers' questions, handled concerns, and escalated significant issues to the supervisor
Crew member
Little Caesars
06.2019 - 08.2019
- Prepared high-quality products consistently
- Maintained, cleaned, and organized workstations to adhere to the restaurant's work and production standards
- Worked as a cashier and assisted with advertising as needed
Education
Associate of Applied Science - Computer Programing
CHATTAHOOCHEE TECHNICAL COLLEGE
Marietta, GA03.2025
Diploma -
McEachern High School
New Macland, GA06.2022
Skills
- Leadership
- Problem Solving
- Working Collaboratively
- Communication
- Organization
- Customer Service
- Time Management
Timeline
Warehouse Lead
Mac Papers
05.2024 - Current
Installation technician
AT&T
06.2022 - 01.2023
Merchandiser
Atlanta Beverage Company
06.2021 - 03.2022
Dairy Manager
The Kroger Company
09.2019 - 06.2021
Crew member
Little Caesars
06.2019 - 08.2019
Associate of Applied Science - Computer Programing
CHATTAHOOCHEE TECHNICAL COLLEGE
Diploma -
McEachern High School