Summary
Overview
Work History
Education
Skills
Writing, Reading, Learning, Teaching
Timeline
Generic

Xavier Ellison

ATLANTA,Georgia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Williams Sonoma Inc.
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Laundry Attendant

Our Best Laundry, LLC
07.2022 - 08.2023
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Monitored customer laundry loads to reach proper wash cycle times.

Customer Service Representative

Family Dollar
09.2018 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed 11-16 hours during high-tension, high customer volume weeks with minimal error and maximum alacrity.
  • Received and stocked over 100 items daily according to the SKU whilst responding to customer and employee needs on the sales floor.

Education

No Degree - Game Design

Full Sail University
Winter Park, FL
06.2016

High School Diploma -

Benjamin Elijah Mays High School
Atlanta
05.2012

Skills

  • Customer Needs Assessments
  • Inbound Phone Call Management
  • Customer Inquiries
  • Strategy Implementation
  • Customer Communication
  • Verbal and Written Communication
  • Credit and Cash Transactions
  • Sales Expertise
  • Customer Service Excellence
  • Dependability and Cooperation
  • Call Volume and Quality Metrics
  • Analytical and Critical Thinking

Writing, Reading, Learning, Teaching

I have always held a deep affinity for the liberal arts. From my frequent perusal of a thesaurus to augment my communicative and writing abilities, to my deep delves into the philosophies of the greatest thinkers in history, I am always willing to learn something new. Knowledge, once yours, cannot be taken, but it can and should be shared with all of those willing to learn. It is only by knowing better that we can do better; it is only be doing better that we can be better.

Timeline

Customer Service Agent

Williams Sonoma Inc.
09.2023 - Current

Laundry Attendant

Our Best Laundry, LLC
07.2022 - 08.2023

Customer Service Representative

Family Dollar
09.2018 - 05.2020

No Degree - Game Design

Full Sail University

High School Diploma -

Benjamin Elijah Mays High School
Xavier Ellison