Xavier Enriquez
Midland,TX
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
5
5
years of professional experience
Work History
Key Holder
Shoe Show
MIdland, TX
07.2022 - Current
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Tracked stock movement to ensure availability of merchandise for customers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Ensured store was opened and closed in a timely manner according to company policies.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Enforced safety regulations within the store environment to protect both employees and customers.
Crew Leader
Sonics Drive In
Midland, TX
05.2019 - 07.2021
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Provided technical support to crew members when operating machinery or equipment.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Mentored newly hired crew members to prepare each for job roles.
Education
High School Diploma -
Midland High School
Midland, TX05-2021
Some College (No Degree) - Computer Engineering Technology
Midland College
Midland, TXSkills
- Staff Oversight
- Customer Service Management
- Front end operations
- Loss prevention strategies
- Training and mentoring
- Product ordering
- Task Delegation
- Staff Training
- Store maintenance
- Sales Coaching
- Team member development
- Customer Service
- Bank Deposits
- Staff Training and Development
Timeline
Key Holder
Shoe Show
07.2022 - Current
Crew Leader
Sonics Drive In
05.2019 - 07.2021
High School Diploma -
Midland High School
Some College (No Degree) - Computer Engineering Technology
Midland College
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