Xavier Jovhan Feliciano

-Provide guidance and assistance to new hire adjudicators on my team, ensuring tasks and determinations are completed efficiently, as well as following Florida Statutes when determining eligibility for benefits.

-Allow new hires to go through the shadowing process under my supervision, to get real life experience of how to work through claims, make determinations, call claimants, employers, and other third parties as needed.

-Foster a positive, friendly, and open environment.

• Provide clear and concise information to claimants regarding the unemployment claims process and their benefits, and how the benefits process works.
• Identifies potential issues that can affect an individual's entitlement to benefits. Gathers facts from claimants, employers, and other pertinent or interested parties relating to potential issues and the chargeability of employer accounts for benefit payments on claims through written correspondence or telephonically.
• Determine potential issues that must be resolved prior to the payment of benefits include but are not limited to: job separations, suspensions from work, leaves of absences, refusal of work, ability and availability for work, "between terms denial" relating to individuals employed by educational institutions, self-employment, and receipt of disqualifying income such as wages in lieu of notice, retirement income, severance, or workers compensation. Composes and issues written, unbiased determinations through interaction with the non-monetary determination mainframe computer program. Makes an adequate quantity of non-monetary determinations in compliance with performance standards. Issues written and unbiased determinations relating to the chargeability of employer tax accounts for benefit payments pursuant to the requirements of s.443.131(3), F.S.

• Maintaining a positive attitude by smiling, greeting and thanking members
• Providing exceptional customer service to members across the club as needed, answering any questions they may have.
• Provides member service by acknowledging the member and identifying member’s needs
• Processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types.

• Assisted customers in product selection and provided knowledgeable recommendations.
• Processed transactions accurately and efficiently at point-of-sale.
• Maintained organized merchandise displays to enhance customer shopping experience.
• Collaborated with team members to achieve daily sales targets and improve store performance.