Xavier Figueroa
Pascagoula,MS
Summary
Customer Service Representative bringing efficient skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Team Lead
Balto Health
04.2023 - 01.2025
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Maintained database systems to track and analyze operational data.
- Assisted in recruitment to build team of top performers.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Interacted with customers and clients to identify business needs and requirements.
- I had the opportunity to travel across the country and to El Salvador, which helped me gain valuable experience and broaden my perspective.
Healthcare Advocate
Balto Health
02.2023 - 04.2023
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Connected uninsured patients to programs to help cover medical expenses.
- Utilized Customer relationship manager (CRM) to document patient complaints by listening to patients and families, recording details and determining resolution.
- Provided excellent customer service to patients and medical staff.
- Managed approximately 80 incoming calls daily, addressing customer inquiries and ensuring high levels of satisfaction.
- Conducted outreach on various projects, making around 80 calls per day to follow up, provide necessary information, and engage clients.
Education
Business Management
Pearl River Community College
Poplarville, MSSkills
- Analyzation of Medical Exams
- Medical Claims
- Patient Services
- Enrollment
- Data Management
- Record Keeping
- Medical Terminology
- HIPPA Compliant
- Patient Advisor
- Health Educator
- Attention to detail
- Healthcare administration
- Patient safety
Affiliations
- Centauri Health Soultions
- Altamed Health Network
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Team Lead
Balto Health
04.2023 - 01.2025
Healthcare Advocate
Balto Health
02.2023 - 04.2023
Business Management
Pearl River Community College
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