Xavier Hightower
Killeen,US
Summary
Versatile Shift Manager offering 7 years of service experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally.
Overview
10
10
years of professional experience
Work History
Corrections Officer
Travis County Sheriff's Office
Austin, TX
03.2023 - Current
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
Car Salesman
Round Rock Toyota
Round Rock, TX
06.2022 - 03.2023
- Responded to inquiries from potential customers via email and telephone.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Managed sales negotiations and financing options.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Oilfield Floorhand
Patterson-UTI
Midland, TX
04.2022 - 06.2022
- Assisted with setting up and taking down drilling rig and various equipment.
- Obtained proper permits and completed job safety analysis (JSA) prior to beginning each new job.
- Monitored equipment operation during extraction process to detect problems.
- Maintained consistent record of safe performance with zero incidents.
- Trained under supervisors to learn correct, safe and speedy extraction processes.
Security Officer
Trishield Integrated Security
Austin , TX
04.2021 - 04.2022
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Sports Coach
Twin wolves MMA
Harker Heights, TX
10.2014 - 07.2021
- Upheld safety of all team members during practice, exercise, game play and down times.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
Car Salesman
CarMax
Killeen, TX
01.2021 - 04.2021
- Responded to inquiries from potential customers via email and telephone.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Managed sales negotiations and financing options.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Consistently exceeded sales quotas by at least 30%
Shift Manager
Buffalo wild wings
Killeen, TX
09.2017 - 01.2021
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Met with each associate to establish realistic monthly sales goals.
- Increased customer base and market share by promoting product through diverse channels.
- Managed schedules, accepted time off requests and found coverage for shifts.
Curtsey Associate
Walmart
Killeen, TX
08.2016 - 09.2017
- Took out store trash and cleaned up parking area every 2 hours to keep business presentable.
- Organized carts in bay after returning from parking lot.
- Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.
- Helped customers find stock, manned register as backup, bagged groceries and retrieved and replaced damaged items noticed at checkout.
Head Cook
Panda Express
Harker Heights, TX
07.2014 - 08.2016
- Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Checked freezer and refrigerator each day to verify proper functioning.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
Education
GED -
Harker Heights High School
Harker Heights, TX05.2015
Skills
- Sales
- Opening and closing procedures
- Training and mentoring
- Team development
- Issue and conflict resolution
- Brand management
- Friendly, positive attitude
- Communication
- Relationship building
- Multitasking
Affiliations
Timeline
Corrections Officer
Travis County Sheriff's Office
03.2023 - Current
Car Salesman
Round Rock Toyota
06.2022 - 03.2023
Oilfield Floorhand
Patterson-UTI
04.2022 - 06.2022
Security Officer
Trishield Integrated Security
04.2021 - 04.2022
Car Salesman
CarMax
01.2021 - 04.2021
Shift Manager
Buffalo wild wings
09.2017 - 01.2021
Curtsey Associate
Walmart
08.2016 - 09.2017
Sports Coach
Twin wolves MMA
10.2014 - 07.2021
Head Cook
Panda Express
07.2014 - 08.2016
GED -
Harker Heights High School
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