Xavier Holmes
Schaumburg,IL
Summary
Detail-oriented and technically proficient professional with a strong foundation in data management, problem-solving, and technical support gained through hands on experience in logistics and customer service. Additionally brings expertise in sales, appointment setting, and leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Logistics & Data Management Apprentice
DB Schenker
08.2023 - 07.2024
- Managed and analyzed data using Microsoft Excel, ensuring accuracy and efficiency in logistics tracking
- Logistics Coordination: Assisted in booking trucks and flights, handling billing, and managing customs processes
- Developed strong problem solving skills took initiative to address challenges, enhancing overall efficiency and customer satisfaction.
- Collaborated with the customer service team to resolve technical issues and improve workflow processes
- Assisted with IT-related tasks, including software troubleshooting and database maintenance. Gained cross-functional knowledge of IT systems used in freight coordination
- Handled around 20 files daily while efficiently managing and responding to over 30 emails per day.
Sales Associate - Appointment Setter
Matrix Home Solutions
08.2024 - 12.2024
- Utilized Microsoft office extensively to manage and track customer leads, ensuring organized follow-ups and data accuracy.
- Managed bathroom and basement remodeling projects, working closely with clients to ensure their
needs were met and expectations exceeded. - Improved multitasking skills by balancing lead tracking, customer communication, and sales activities
- Initiated cold calls to prospective clients, demonstrating strong communication skills and persistence in generating new leads.
- Provided exceptional customer service throughout the sales and remodeling process, ensuring client satisfaction and building long-term relationships.
- Completed over 300 calls in a single day while actively communicating via text with at least 5 clients simultaneously.
Shift Lead
Jersey Mike's
01.2022 - 08.2023
- Supervised daily operations and led a team of 3 employees to ensure efficient and seamless service.
- Managed inventory, maintaining stock levels and ensuring timely restocking of supplies.
- Delivered exceptional customer service by preparing orders and addressing customer needs with attention to detail.
- Trained and mentored new employees to maximize team performance.
- Operated POS systems fluently, handling transactions and order tracking with accuracy.
- Held a valid food handler certification
Education
Diploma -
Hoffman Estates High School
Hoffman Estates, IL05.2023
Skills
- Software & Tools: Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
- Data entry
- Customer service
- IT Support: Troubleshooting
- Flexible schedule
- IT Support: Ticketing Systems
- Problem-Solving & Critical Thinking
- Up selling
Certification
- CompTIA A+, In Progress
- Google IT Support Certificate, Planned
Timeline
Sales Associate - Appointment Setter
Matrix Home Solutions
08.2024 - 12.2024
Logistics & Data Management Apprentice
DB Schenker
08.2023 - 07.2024
Shift Lead
Jersey Mike's
01.2022 - 08.2023
Diploma -
Hoffman Estates High School
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