Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Xavier Holmes

Schaumburg,IL

Summary

Detail-oriented and technically proficient professional with a strong foundation in data management, problem-solving, and technical support gained through hands on experience in logistics and customer service. Additionally brings expertise in sales, appointment setting, and leadership.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Logistics & Data Management Apprentice

DB Schenker
08.2023 - 07.2024
  • Managed and analyzed data using Microsoft Excel, ensuring accuracy and efficiency in logistics tracking
  • Logistics Coordination: Assisted in booking trucks and flights, handling billing, and managing customs processes
  • Developed strong problem solving skills took initiative to address challenges, enhancing overall efficiency and customer satisfaction.
  • Collaborated with the customer service team to resolve technical issues and improve workflow processes
  • Assisted with IT-related tasks, including software troubleshooting and database maintenance. Gained cross-functional knowledge of IT systems used in freight coordination
  • Handled around 20 files daily while efficiently managing and responding to over 30 emails per day.

Sales Associate - Appointment Setter

Matrix Home Solutions
08.2024 - 12.2024
  • Utilized Microsoft office extensively to manage and track customer leads, ensuring organized follow-ups and data accuracy.
  • Managed bathroom and basement remodeling projects, working closely with clients to ensure their
    needs were met and expectations exceeded.
  • Improved multitasking skills by balancing lead tracking, customer communication, and sales activities
  • Initiated cold calls to prospective clients, demonstrating strong communication skills and persistence in generating new leads.
  • Provided exceptional customer service throughout the sales and remodeling process, ensuring client satisfaction and building long-term relationships.
  • Completed over 300 calls in a single day while actively communicating via text with at least 5 clients simultaneously.

Shift Lead

Jersey Mike's
01.2022 - 08.2023
  • Supervised daily operations and led a team of 3 employees to ensure efficient and seamless service.
  • Managed inventory, maintaining stock levels and ensuring timely restocking of supplies.
  • Delivered exceptional customer service by preparing orders and addressing customer needs with attention to detail.
  • Trained and mentored new employees to maximize team performance.
  • Operated POS systems fluently, handling transactions and order tracking with accuracy.
  • Held a valid food handler certification

Education

Diploma -

Hoffman Estates High School
Hoffman Estates, IL
05.2023

Skills

  • Software & Tools: Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
  • Data entry
  • Customer service
  • IT Support: Troubleshooting
  • Flexible schedule
  • IT Support: Ticketing Systems
  • Problem-Solving & Critical Thinking
  • Up selling

Certification

  • CompTIA A+, In Progress
  • Google IT Support Certificate, Planned

Timeline

Sales Associate - Appointment Setter

Matrix Home Solutions
08.2024 - 12.2024

Logistics & Data Management Apprentice

DB Schenker
08.2023 - 07.2024

Shift Lead

Jersey Mike's
01.2022 - 08.2023

Diploma -

Hoffman Estates High School
Xavier Holmes