Xavier Johnson
Mansfield
Summary
Licensed Texas All‑Lines Field Adjuster with proven experience handling auto and property claims across catastrophe and non‑CAT environments. Demonstrated expertise in on‑site damage inspections, coverage analysis, policy interpretation, and estimate preparation using Xactimate and CCC One. Adept at managing high‑volume claim assignments while delivering accurate, compliant, and customer‑focused claim resolutions. Strong background supporting policyholders through complex losses, negotiating fair settlements, and documenting claims in fast‑paced field and virtual settings. Known for sound judgment, adaptability, and consistent top‑tier performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Agent, D.S (Chat)
Allstate Insurance
Mansfield
11.2023 - Current
- Interpreted personal auto policies, endorsements, exclusions, and limits to guide customers through coverage decisions and post-loss scenarios.
- Evaluated risk factors and coverage needs in real time while ensuring adherence to underwriting guidelines and state insurance regulations.
- Delivered accurate, compliant insurance documentation while managing high-volume digital workloads across multiple states.
- Maintained detailed records of customer interactions, policy changes, and coverage explanations to meet audit and quality standards.
- Recognized as a top-performing agent for accuracy, compliance, and productivity in a fast-paced virtual environment.
Customer Service Lead
Tokai Carbon CB
Fort Worth
09.2022 - 11.2024
- Maintained organized, accurate documentation of customer communications and issue resolutions.
- Managed complex customer escalations requiring coordination across operations, logistics, and leadership teams.
- Prepared performance reports and trend analyses to support leadership decision‑making
- Prioritized time‑sensitive issues in high‑volume environments while maintaining service quality standards.
District Manager
Freeway Insurance
Dallas
03.2021 - 08.2022
- Ensured compliance with state insurance regulations, licensing requirements, and audit standards across 15 branch locations.
- Provided guidance on complex coverage scenarios, escalation handling, and policy interpretation.
- Directed resolution strategies for customer complaints and claims-related disputes requiring negotiation and analytical judgment.
- Monitored operational metrics, compliance reporting, and financial performance dashboards.
- Led staff training on insurance best practices, documentation standards, and ethical decision‑making.
Independent Adjuster
Prime Consulting Group
Richmond
11.2021 - 07.2021
- Investigated and handled catastrophe property and auto claims resulting from hail, wind, and severe weather events.
- Conducted on-site inspections, documented structural and vehicle damage, and prepared detailed estimates.
- Analyzed policy language to determine coverage, liability, and settlement parameters in accordance with carrier guidelines.
- Created and reviewed repair estimates using Xactimate and industry estimating standards.
- Communicated claim determinations clearly and professionally to policyholders, contractors, and carriers.
- Communicated claim determinations clearly and professionally to policyholders, contractors, and carriers.
Education
Some College (No Degree) - Business Management
Texas State Technical College
Waco, TXSkills
- Field & Virtual Claim Investigations
- Auto & Property Damage Assessments
- CAT Claims Handling
- Coverage Analysis
- Policy Interpretation
- Xactimate
- CCC One Estimating
- Settlement Negotiation
- Claim Documentation
- Compliance
- Independent Field Decision-Making
- Time Management in High-Volume Environments
- Customer-Focused Claim Resolution
Certification
- Automotive sensors, Udemy, 12/25/25
- Automotive 101, Udemy, 12/25/25
- Xactimate, Udemy, 12/25/25
- CCC One, 01/01/19
- Texas All-Lines Adjuster, 01/01/19 - Current
- Texas Resident State P&C License (All 50 states), 01/01/22 - Current
Timeline
Licensed Agent, D.S (Chat)
Allstate Insurance
11.2023 - Current
Customer Service Lead
Tokai Carbon CB
09.2022 - 11.2024
Independent Adjuster
Prime Consulting Group
11.2021 - 07.2021
District Manager
Freeway Insurance
03.2021 - 08.2022
Some College (No Degree) - Business Management
Texas State Technical College