Xavier Kabwere
West Jordan
Summary
Dedicated professional with a proven track record of building lifetime customers and improving my workplace. I have niche skill of issue resolution, building up my teammates, and hitting important metrics.
Overview
7
7
years of professional experience
Work History
Service Advisor
Porsche Lehi
Lehi, UT
06.2021 - Current
- Building strong long-term relationships through transparency, and thorough communication.
- Problem solve with creative solutions to get multiple different groups to achieve a result that is a win-win for all parties.
- Achieving high levels of customer service scores and reviews and dealership KPI's while in high stress situations.
- Training new team members valuable skills and tools to help development
- Collaborated with management to develop strategies for enhancing service offerings and client retention.
Service Advisor
Audi Lehi
Lehi, UT
08.2019 - 06.2021
- Delivering high customer satisfaction in a fast paced work environment.
- Setting and achieving goals over a set period of time
- Following up with sales to provide trust and high customer care
- Responded proactively and positively to rapid change.
- Created trust with my manager, technician, and customer by consistently through integrity and honesty.
Supervisor
Carhartt
Murray, UT
03.2019 - 03.2020
- Supervised daily operations to ensure adherence to quality standards and safety protocols.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements that streamlined workflow and increased efficiency.
- Coordinated inventory management, ensuring optimal stock levels and reducing waste.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Herriman High School
Herriman, UTSkills
- Excellent communication
- Attention to detail
- Active listening skills
- Client rapport
- Relationship building
- Teamwork and collaboration
- De-escalation techniques
- Issue and complaint resolution
- Calm under pressure
- Great follow up
Timeline
Service Advisor
Porsche Lehi
06.2021 - Current
Service Advisor
Audi Lehi
08.2019 - 06.2021
Supervisor
Carhartt
03.2019 - 03.2020
High School Diploma -
Herriman High School