Xavier Lovato
Albuquerque
Summary
Experienced professional with a strong background in managing complex operations, customer service, and technical systems. Proven ability to lead teams, resolve technical issues, and ensure operational efficiency. Currently certified as a NERC Power System Operator, with hands-on experience in real-time grid monitoring and coordination. Known for building professional relationships and equipping team members to meet and exceed expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Power System Operator
PNM Resources
Albuquerque
06.2024 - Current
- Monitor and control the electrical system within the Energy Imbalance Market (EIM) to ensure grid reliability.
- Execute real-time operations that support grid balancing, congestion management, and market optimization.
- Coordinate with WEIM participants and Balancing Authorities to ensure compliance with reliability standards.
- Use SCADA and EMS tools to analyze system conditions and initiate corrective actions during emergencies.
- Maintain situational awareness and ensure adherence to NERC reliability standards and operating procedures.
Supervisor
Ecotex HLS
Albuquerque
03.2016 - 06.2024
- Defined clear team objectives and communicated expectations.
- Improved team productivity through streamlined workflows and accountability.
- Fostered interdepartmental collaboration and strong internal customer support.
Specialist
Apple Inc.
Albuquerque
10.2021 - 04.2024
- Delivered tailored customer solutions and technical troubleshooting.
- Managed simultaneous tasks and optimized client experience.
- Cultivated client relationships through consistent, high-quality service.
Education
Associate of Science - Psychology
Central New Mexico Community College
Albuquerque, NM05-2026
Certificate - General Studies
Central New Mexico Community College
Albuquerque, NM04.2019
Certificate - Health Wellness And Public Safety
Central New Mexico Community College
Albuquerque, NM04.2019
Skills
- NERC Certified Operator
- Power Grid Monitoring & Control
- Reliability/EIM
- Customer Relations
- Team Leadership
- Supply Management
- Quality Assessment
- Proficient in MS Office
- Technical Troubleshooting
Certification
- NERC Certified System Operator, Active
- Certificate: General Studies, Central New Mexico Community College, 04/01/19
- Certificate: Health Wellness And Public Safety, Central New Mexico Community College, 04/01/19
Accomplishments
- Achieved contract renewal with key customer through strategic relationship management.
- Successfully supervised and led teams of 17–21 staff members.
- Earned NERC Certification and transitioned into the power utility sector.
Timeline
Power System Operator
PNM Resources
06.2024 - Current
Specialist
Apple Inc.
10.2021 - 04.2024
Supervisor
Ecotex HLS
03.2016 - 06.2024
Associate of Science - Psychology
Central New Mexico Community College
Certificate - General Studies
Central New Mexico Community College
Certificate - Health Wellness And Public Safety
Central New Mexico Community College
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