Xavier Maldonado
Bronx,NY
Summary
Proven track record in enhancing customer satisfaction and optimizing route efficiency, notably with Pizza Pizza. Skilled in GPS navigation and fostering positive customer interactions, I excel in fast-paced environments, demonstrating exceptional time management and teamwork. Achieved significant improvements in delivery punctuality and reliability, ensuring high-quality service standards. I also have certifications such as:
- Security Guard License
- Drivers License
- Pallet Jack Certification
Overview
4
4
years of professional experience
Work History
Delivery Driver
Pizza Pizza
Yonkers, NY
02.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
Delivery Driver
Getir
New York, NY
11.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries. Can also get around the city with no GPS.
Security Guard
Madison Security Group Inc
New York, NY
09.2023 - 11.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked in multiple locations even one man post.
Warehouse Selector
Krasdale Foods
Bronx, NY
02.2023 - 06.2023
- Collaborated with team members to achieve daily productivity goals while maintaining a positive work atmosphere.
- Maintained a safe and clean work environment by adhering to company safety protocols and guidelines.
- Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to safely transport goods within the facility.
- Optimized space utilization within storage areas through effective organization of products according to size, weight, and other relevant factors.
- Reduced order errors through meticulous attention to detail during the selection process.
Delivery Driver
Gorillas
Manhattan, NY
10.2021 - 02.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes with and without GPS navigation and mapping tools.
CSR
Domino's Pizza
Jacksonville, FL
09.2020 - 02.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- At times I would even take over the kitchen and was able to make anything that was needed, on top of maintaining the kitchen I was making sure it always remained clean.
Education
GED -
Jill Chaifetz Transfer High School
Bronx, NY06.2024
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Safe Driving
- Time management skills
- GPS and route planning
- Route Management
- GPS Navigation
- Heavy Lifting
- Order picking and processing
- Map reading and navigation skills
- Roads and highways knowledge
- Delivery Scheduling
- Forklift Operation
- Complex Problem-Solving
- Local routes understanding
- Route Planning
- Quality Assurance
Timeline
Delivery Driver
Getir
11.2023 - 02.2024
Security Guard
Madison Security Group Inc
09.2023 - 11.2023
Delivery Driver
Pizza Pizza
02.2023 - Current
Warehouse Selector
Krasdale Foods
02.2023 - 06.2023
Delivery Driver
Gorillas
10.2021 - 02.2022
CSR
Domino's Pizza
09.2020 - 02.2021
GED -
Jill Chaifetz Transfer High School