Xavier Marcus
West Hills,CA
Summary
Customer-focused host accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Trainable and committed to creating an inviting environment. Experienced in restaurant functionality and driven to follow company goals.
Overview
2
2
years of professional experience
Work History
Host
Cheesecake Factory Inc
06.2023 - 09.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Associate
McDonald's Restaurant
07.2021 - 06.2022
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Business Administration
University of Oregon
Eugene, OR06.2026
High School Diploma -
Chaminade College Preparatory
West Hills05.2022
Skills
- Server Support
- Team Collaboration
- Reservations Management
- POS Software
- Adaptable to Change
- Understand Data Visualization and Business Intelligence
Timeline
Host
Cheesecake Factory Inc
06.2023 - 09.2023
Associate
McDonald's Restaurant
07.2021 - 06.2022
Bachelor of Science - Business Administration
University of Oregon
High School Diploma -
Chaminade College Preparatory
Similar Profiles
Celestina RodriguezCelestina Rodriguez
Server at The Cheesecake FactoryServer at The Cheesecake Factory
Sanders SwatzellSanders Swatzell
Blanco Downtown Bartender at Cheesecake Factory IncBlanco Downtown Bartender at Cheesecake Factory Inc
Alex LazaAlex Laza
Server/Designated Trainer at Cheesecake Factory IncServer/Designated Trainer at Cheesecake Factory Inc
Dylan VegaDylan Vega
Server at The Cheesecake FactoryServer at The Cheesecake Factory
Sevag ZakarianSevag Zakarian
Chiropractor at Back In Motion Chiropractic Health CenterChiropractor at Back In Motion Chiropractic Health Center