Xavier Marmier
San Rafael
Summary
Dynamic professional with a proven track record at Porsche Marin, excelling in customer relationship management and negotiation skills. Adept at implementing visual merchandising strategies and enhancing sales performance, consistently achieving targets while fostering exceptional customer satisfaction. Strong project management abilities complement a commitment to resolving conflicts and improving team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
The Floor Store
San Rafael, California
08.2023 - Current
- Assisted in managing daily operations and employee schedules at The Floor Store.
- Implemented visual merchandising strategies to enhance store displays and product visibility.
- Facilitated communication between management and team members to improve workflow efficiency.
- Resolved customer inquiries and complaints while maintaining a positive shopping experience.
Brand Ambassador
Porsche Marin
11.2019 - 07.2023
- Greet clients and analyze their needs
- Perform follow ups
- Negotiate workable deals
- Ensure exceptional customer satisfaction
- Meet and exceed sales targets
Brand ambassador
Audi BIARRITZ France
07.2019 - 10.2019
- Greet clients and analyze their needs
- Perform follow ups
- Negotiate workable deals
- Ensure exceptional customer satisfaction
- Meet and exceed sales targets
Appointment coordinator
San Francisco Free Clinic
12.2018 - 04.2019
- Filtering all patients to the appropriate hospital or clinic depending on their needs and urgency.
- Appointment making for various specialists.
- Undertaking payroll and all doctors’ scheduling.
Service coordinator/product specialist
Porsche Marin
03.2015 - 11.2018
- Answering service and sales calls and transferring or making appointments for the different departments.
- Delivery specialist for all salesmen in the team.
- Porsche car connect enabler.
- Delivering various cars outside the dealership to customers and other dealers.
Education
3 year Bachelors Degree -
INFA (Hotel Management University)
Chantilly Gouvieux, France01.2008
Matric Certificate - Graduation
Wendywood High School
Johannesburg, South Africa01.2005
Skills
- Visual merchandising
- Employee scheduling
- Customer service
- Inventory management
- Sales strategy
- Customer relationship management
- Conflict resolution
- Negotiation skills
- Project management
- CRM
- Vehicle Diagnostics
Languages
- French
- English
Personal Information
Date of Birth: 07/27/86
Professional Softwares Used
- Medialog
- Betisoft
- Topsys
- Jazzhotel
- Opera
- Microsoft Suite
Timeline
Store Manager
The Floor Store
08.2023 - Current
Brand Ambassador
Porsche Marin
11.2019 - 07.2023
Brand ambassador
Audi BIARRITZ France
07.2019 - 10.2019
Appointment coordinator
San Francisco Free Clinic
12.2018 - 04.2019
Service coordinator/product specialist
Porsche Marin
03.2015 - 11.2018
3 year Bachelors Degree -
INFA (Hotel Management University)
Matric Certificate - Graduation
Wendywood High School