Xavier Marquez
'Ewa Beach,HI
Summary
Service-oriented Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in computer equipment repair and maintenance. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
POS Field Technician
Essential Work Solutions
Seattle, WA
08.2021 - Current
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Delivered high-quality work by diligently following standard operating procedures.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Calibrated new and existing equipment for optimal performance.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Collaborated with other field technicians to resolve complex technical issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Researched and implemented new technologies and equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
System Administrator and IT Specialist
Emerald City Pet Rescue
Seattle, WA
01.2017 - 01.2021
- Perform general quickbooks server maintenance and basic IT functions throughout the company.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Identified communication channels to set roadmap to distribute information.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Supported enterprise-wide rollout of Avimark tool by aiding with design, development and deployment of key features.
Mascot Handler/Corporate sales
Seattle Mariners
Seattle, WA
01.2018 - 01.2019
- Assisted Mascot Performer with appearance and promotions during game day and Performed as Mariners Moose for outside appearances
- Responsibilities were costume and prop creation/maintenance and game day appearance management and promotion of Mariners moose apparel
Harry the Husky, University of Washington
Seattle, WA
01.2017 - 01.2018
- Represent the University of Washington at select sporting and other events as
- Harry the Husky.
Retail Associate
Emerald City Pet Rescue
Seattle, WA
01.2016 - 01.2017
- Assisted in Rotation and Restock of store goods,
- Responsibilities were Cashier and customer service.
Education
Software Development Certification - Computer Engineering
University of Washington
Seattle, WA07.2022
High School Diploma -
West Seattle High School
2017
Skills
- Web Security
- Diagnostics and troubleshooting
- Good Telephone Etiquette
- Dependable and Responsible
- Teambuilding
- Organization and Time Management
- Interpersonal Communication
- Self-Motivated
- Maintenance and Repair
- Hardware and software installation
- Technical Analysis
- Project Management
- Technical Support
- Programming
- Search Engine Optimization
- Customer Relations
- System repairs
- POS systems operations
Certification
TIPS Certified exp: 8/20/2022
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller
Timeline
POS Field Technician
Essential Work Solutions
08.2021 - Current
Mascot Handler/Corporate sales
Seattle Mariners
01.2018 - 01.2019
System Administrator and IT Specialist
Emerald City Pet Rescue
01.2017 - 01.2021
Harry the Husky, University of Washington
01.2017 - 01.2018
Retail Associate
Emerald City Pet Rescue
01.2016 - 01.2017
Software Development Certification - Computer Engineering
University of Washington
High School Diploma -
West Seattle High School
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