Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Xavier Parker

Chicago,IL

Summary

Proven track record in enhancing customer satisfaction and retention, notably at Lowes Home Improvement, by adeptly resolving complaints and leveraging product and service knowledge. Excelled in fast-paced environments at Fed Ex Ground, demonstrating exceptional organizational skills and a commitment to reducing package damage rates. Skilled in performance tracking and goal-oriented strategies, ensuring high levels of client satisfaction and operational efficiency. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Merchandise and Service

Lowes Home Improvment
Chicago, IL
09.2022 - 09.2023
  • Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.

Package Handler

Fed Ex Ground
Chicago, IL
08.2018 - 04.2022
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Assembled, sealed, and loaded packages into correct trucks.

Education

Security Certificate - Unarmed Security

Security Training Center
Chicago, IL
09-2024

Trade Certificate - Auto Body Collision

Kennedy King College
Chicago, IL
04-2019

High School Diploma -

Dwight D Eisenhower Highschool
Blue Island, IL
05-2018

Skills

  • Performance Tracking
  • Goal-Oriented
  • Cold-calling
  • Customer Needs Assessment
  • Customer Retention
  • Objection handling
  • Product Merchandising
  • Product and service knowledge
  • Situational Awareness
  • Patrolling Techniques
  • Crowd Control
  • Facility Security
  • Self-defense tactics
  • Emergency Response
  • Report Preparation
  • Alarm investigation
  • Stress Tolerance
  • Customer Service

Certification

  • unarmed security training ] [ security training center] september 2024
  • autobodycollision [ kennedy king college] april 2019

Timeline

Merchandise and Service

Lowes Home Improvment
09.2022 - 09.2023

Package Handler

Fed Ex Ground
08.2018 - 04.2022

Security Certificate - Unarmed Security

Security Training Center

Trade Certificate - Auto Body Collision

Kennedy King College

High School Diploma -

Dwight D Eisenhower Highschool

Similar Profiles

  • RANIEL COLLADORANIEL COLLADO

    Merchandise Service at Lowe's Home ImprovementMerchandise Service at Lowe's Home Improvement

  • STEPHANIE DILLMANSTEPHANIE DILLMAN

    <ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul> at Bimbo Bakeries USA<ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul> at Bimbo Bakeries USA

  • Brandon JacksonBrandon Jackson

    Production Manager, Merchandise and Hardlines at Dallas Cowboys Football ClubProduction Manager, Merchandise and Hardlines at Dallas Cowboys Football Club

  • Gabriela Sanjurjo OrsiniGabriela Sanjurjo Orsini

    Merchandise Sales Coordinator at TjmaxMerchandise Sales Coordinator at Tjmax

CREATE PROFILE
Xavier Parker