Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Parra

El Paso,TX

Summary

Customer-focused professional with strong experience in team management, operations, and hands-on service. Proven ability to connect with customers and build lasting relationships, developed through roles in management, customer support, and retail. Skilled in identifying customer needs and offering tailored solutions. Adaptable, with a passion for technology and a drive to excel in fast-paced environments.

Overview

4
4
years of professional experience

Work History

CALL REPRESENTATIVE

ALORICA
01.2024 - Current
  • Delivered exceptional customer support, resolving complex issues and ensuring customer satisfaction
  • Built strong relationships with customers by providing personalized solutions and addressing billing concerns
  • Developed skills in handling customer needs with professionalism in a high-volume, fast-paced environment

GENERAL MANAGER

PLANET FITNESS
07.2021 - 12.2023
  • Led operations and customer service efforts, ensuring a positive member experience
  • Fostered a customer-centric environment by training staff to engage with and build strong relationships with members
  • Implemented strategies to grow the customer base, driving excitement for the brand

CAR WASH EMPLOYEE

PREMIER CAR WASH
05.2020 - 06.2021
  • Provided high-quality customer service, addressing concerns and ensuring satisfaction with the service
  • Engaged directly with customers to deliver tailored solutions and maintain service standards

Education

HIGH SCHOOL DIPLOMA -

PREMIER HIGH SCHOOL
05-2020

Skills

  • Customer Relationship Building
  • Conflict Resolution
  • Adaptability in Fast-Paced Environments
  • Multitasking and Problem Solving
  • Teamwork and Collaboration

Timeline

CALL REPRESENTATIVE

ALORICA
01.2024 - Current

GENERAL MANAGER

PLANET FITNESS
07.2021 - 12.2023

CAR WASH EMPLOYEE

PREMIER CAR WASH
05.2020 - 06.2021

HIGH SCHOOL DIPLOMA -

PREMIER HIGH SCHOOL

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Xavier Parra