XAVIER RICO
Dallas,USA
Summary
Skilled professional with three years of experience in diverse fields, offering exceptional competencies in customer service and material handling. Construction background provides valuable knowledge in form building and concrete pouring, while time in food service industry hones expertise in menu knowledge and guest assistance. Unique blend of skills ready to deliver superior results, ensuring client satisfaction and success in the real estate market.
Overview
3
3
years of professional experience
Work History
Theater Runner
Strike and reel
12.2021 - 02.2023
- Accurately deliver food, alcohol, beverages, and other items to guests efficiently throughout the movie
- Assists servers with guest needs, including silverware and condiments
- Clears tables distraction free throughout the movie using proper methods for removing dishes, glassware, and silverware
- Familiarize row/seat numbers and food menu for Theater
- Communicate with guests and answer basic theater/STRIKE+REEL related questions
- Clean and set up auditoriums after movie ends
- Prepare and maintain runner station at drink expo line
- Carry large loads of dishes to kitchen for washing
- Support other areas of the operation as necessary, including setup, cleanup, prep work and equipment maintenance
- Complete housekeeping duties including sweeping/mopping floors, removing trash, and cleaning restrooms
- Opening or closing of the theaters per opening/closing checklist
- Assist as needed in other areas as requested by a lead or manager
- Maintain uniform standards and a professional appearance.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
Construction Worker
Steel Marc inc
03.2023 - 02.2024
- Tie rebar
- Designing and building forms
- Setting up the forms
- Pouring concrete
- Carry material
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Sales Manager
Alphalete Marketing
02.2024 - 08.2024
- Developed and conducted persuasive verbal sales presentations to prospective clients.
- Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures.
- Established long-lasting relationships with customers to maintain high retention and satisfaction.
- Provided continued customer support after closing sales.
- Investigated and resolved reported customer issues for improved customer satisfaction.
- Exceeded sales objectives to capture new leads and customers.
- Identified potential customers through personal referral and lead generation.
- Maintained strong relationships with existing customers to ensure repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Shift Leader
Down To Play
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Harmony Science Academy Dallas
05.2023
Associate of Applied Science - Business
Dallas College
Dallas, USA12-2025
Skills
- Order Management
- Client Relationship Management
- Proposal Development
- Sales presentation
- Performance Management
- Product knowledge
- Sales strategy development
- Decision making
- Relationship building
- Time management
- Direct Sales
- Sales Presentations
- Problem solving
- Networking abilities
- Team leadership
- Marketing strategy
- Motivational skills
- Customer Service
- Positive attitude
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader
Down To Play
08.2024 - Current
Sales Manager
Alphalete Marketing
02.2024 - 08.2024
Construction Worker
Steel Marc inc
03.2023 - 02.2024
Theater Runner
Strike and reel
12.2021 - 02.2023
High School Diploma -
Harmony Science Academy Dallas
Associate of Applied Science - Business
Dallas College
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