Xavier Rigales
Alamogordo,New Mexico
Summary
CompTIA Security+ certified cybersecurity-focused ICT graduate with hands-on experience supporting enterprise environments, securing user systems, and resolving complex technical issues in fast-paced organizations. Proven background in technical support, Active Directory administration, network troubleshooting, automation, and applying security best practices in real-world environments.
Experienced in investigating technical issues, identifying vulnerabilities, prioritizing incidents, and communicating technical findings clearly to both technical and non-technical stakeholders. Demonstrated success improving operational efficiency through internal automation tools and streamlined deployment processes. Highly motivated to contribute analytical, investigative, and cybersecurity skills within federal, government, enterprise, or security-driven organizations.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Computer Technician
Alamogordo Public Schools-Technical Support Services
07.2023 - Current
- Investigate and resolve Tier 1–2 technical issues across enterprise environments involving hardware, software, accounts, printers, and network connectivity.
- Provide support for 100+ end users, restoring productivity through timely troubleshooting and issue resolution.
- Manage Active Directory accounts including user creation, password resets, permissions, and access control administration.
- Diagnose network-related issues using TCP/IP, DNS, and DHCP analysis to restore connectivity and improve reliability.
- Apply cybersecurity best practices involving endpoint protection, secure user access, account management, and vulnerability awareness.
- Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals across multiple sites.
- Assist with IT asset lifecycle management including deployment, inventory tracking, upgrades, and maintenance.
- Collaborate with internal teams to prioritize incidents and maintain day-to-day IT operations.
- Developed internal automation tools including the TSS App Installer to streamline software deployment and reduce manual setup time.
- Document technical issues, solutions, and procedures to improve support efficiency and repeatability.
Technical Assistant Summer Position 2021 and 2022
Technology Support Services
05.2022 - 08.2022
- Supported IT operations through installation and configuration of computer hardware and peripherals.
- Troubleshot technical issues and escalated advanced problems when required.
- Assisted with equipment maintenance and deployment readiness.
- Provided staff support regarding proper use of systems and devices.
- Demonstrated strong teamwork in a fast-paced support environment.
Substitute Teacher K-12
Alamogordo Public Schools
03.2022 - 05.2023
- Managed classroom environments while enforcing policies and maintaining safety.
- Communicated effectively with students, faculty, and administrators.
- Demonstrated leadership, adaptability, and decision-making in dynamic situations.
- Maintained organization, accountability, and professionalism daily.
Ruiz Roofing
Ruiz Roofing
11.2020 - 02.2022
- Worked in physically demanding environments requiring reliability and discipline.
- Followed safety standards and completed projects on schedule.
- Collaborated with team members to meet deadlines and quality expectations.
- Demonstrated strong work ethic and attention to detail.
Education
Bachelor of Information and Communication Technology - Cyber Security
New Mexico State University
Las Cruces, NM, US12-2025
Associates in General Studies - undefined
Tyler Junior College
Tyler, TX, US05-2020
High School Diploma - undefined
Early College High School
Tyler, TX, US05-2020
Skills
- CompTIA Security Certified
- Risk Assessment & Vulnerability Awareness
- Incident Response Fundamentals
- Security Best Practices
- Root Cause Analysis
- Problem Solving & Decision-Making
- Attention to Detail
- Investigative Mindset
- Active Directory User & Access Management
- Windows 10 / Windows 11 Administration
- Hardware & Software Troubleshooting
- Networking Fundamentals (TCP/IP, DNS, DHCP)
- IT Automation & Scripting
- Software Deployment & Imaging
- Printer / Peripheral Support
- Endpoint Support
- Communication (Technical & Non-Technical)
- Collaboration & Team Support
- Organization & Prioritization
- Customer Service Excellence
- Adaptability Under Pressure
Certification
- Dale Carnegie Professional Development Training
- CompTIA Security+ (SY0-701), CompTIA — April 2026
Timeline
Computer Technician
Alamogordo Public Schools-Technical Support Services
07.2023 - Current
Technical Assistant Summer Position 2021 and 2022
Technology Support Services
05.2022 - 08.2022
Substitute Teacher K-12
Alamogordo Public Schools
03.2022 - 05.2023
Ruiz Roofing
Ruiz Roofing
11.2020 - 02.2022
Associates in General Studies - undefined
Tyler Junior College
High School Diploma - undefined
Early College High School
Bachelor of Information and Communication Technology - Cyber Security
New Mexico State University