Xavier Rosado
Merritt Island
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Experienced with client relations, negotiation, and conflict resolution. using strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
4
4
years of professional experience
Work History
Agent
AAK One LLC
Port Canaveral Terminal 3 Carnival, 220 Christophe
02.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Sandwich Artist
Subway
Subway, 8699 Astronaut Blvd, Cape Canaveral, FL 32
08.2021 - 02.2025
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
High School Diploma -
Cocoa Beach Jr/Sr Highschool
1500 Minutemen Causeway, Cocoa Beach, FL 3293105-2023
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
- Clear communication
- Customer complaint resolution
- Documenting information
- Service support
Timeline
Agent
AAK One LLC
02.2023 - Current
Sandwich Artist
Subway
08.2021 - 02.2025
High School Diploma -
Cocoa Beach Jr/Sr Highschool