Xavier Santiago Isaac
Wichita,KS
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
5
5
years of professional experience
Work History
Manager
Lane Company
Wichita, KS
02.2022 - 03.2024
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
PSR
Grace Medical Center
Wichita, KS
03.2019 - 01.2022
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with the completion of medical forms and records.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed administrative duties such as filing, faxing, photocopying.
- Answered incoming calls in a professional manner.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
Education
Cosmetology - Cosmetology
Regency Beauty Institute
Wichita, KS10-2012
High School Diploma -
Wichita East High School
Wichita KS05-2011
Skills
- Schedule Preparation
- Medical Billing
- Reception Management
- Appointment confirmation
- Appointment Scheduling
- Payment Collection
- Medical insurance
- FLUENT IN [Spanish & English]
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Office Administration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
Lane Company
02.2022 - 03.2024
PSR
Grace Medical Center
03.2019 - 01.2022
Cosmetology - Cosmetology
Regency Beauty Institute
High School Diploma -
Wichita East High School
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