Xavier Schwin
Phoenix,Az
Summary
Service technician with proven expertise in PC assembly and troubleshooting at Micro Center. Skilled in team leadership and enhancing customer satisfaction through effective communication and problem-solving. Dedicated to continuous improvement and delivering high-quality technical solutions in fast-paced environments. Bilingual in Spanish, improving customer interactions and support.
Overview
5
5
years of professional experience
Work History
Service tech.
Micro Center
09.2025 - Current
- Delivered technical service by diagnosing and repairing desktop and laptop systems, building custom PCs, and resolving complex hardware and software issues to enhance user experience.
- Maintained workflow in fast-paced retail environment while providing clear, customer-focused communication on problems and solutions to improve customer satisfaction.
- Diagnosed hardware issues and performed repairs on customer devices.
- Provided technical support to customers in-store and via phone.
- Assembled and installed computer systems based on customer specifications.
Head Builder/Lead Service Tech.
Flying Phoenix PCs
04.2024 - 07.2025
- Led and motivated team to achieve higher efficiency and quality in service delivery.
- Coordinated and delegated incoming orders to enhance workflow in the workspace.
- Resolved customer PC issues by managing services and providing clear explanations of the steps taken.
- Assembled and disassembled watercooled PCs in a hands-on technical environment.
- Supported customers with PC sales both on the floor and over the phone during peak times.
Shift Manager
Firehouse Subs
08.2022 - 08.2023
- Trained and educated crew members on store policies and training procedures to ensure compliance and performance.
- Motivated crew members, enhancing teamwork and productivity in fast-paced environment.
- Resigned from position due to insufficient scheduling hours and inconsistent pay for work performed.
Crew member/ shift lead
Taco Bell
12.2021 - 06.2022
- Promoted from crew member to shift lead within one month.
- Led store closing procedures, managed cash handling and till reconciliation.
- Relocated to Arizona for college.
Boat crew member
Set net Fishing
06.2021 - 08.2021
- Set out buoy nets and picked fish during 10-hour shifts, ensuring effective catch.
- Loaded boats into water and managed equipment to facilitate job operations.
- Worked weeks in off-grid environment to support continuous job operations.
Education
IT Certifications -
Google IT Support
Phoenix, AZBachelor Degree - software engineering
Arizona State University
Mesa, AzSkills
- Troubleshooting and Diagnostics
- Work ethic
- Exceptional customer service skills
- Sales expertise
- Problem solving
- Effective communication
- Fluent in Spanish
- Continuous improvement
- Exceptional critical thinking
- Striving for improvement
- Physical fitness
- Proven work ethics
- Helping others
Timeline
Service tech.
Micro Center
09.2025 - Current
Head Builder/Lead Service Tech.
Flying Phoenix PCs
04.2024 - 07.2025
Shift Manager
Firehouse Subs
08.2022 - 08.2023
Crew member/ shift lead
Taco Bell
12.2021 - 06.2022
Boat crew member
Set net Fishing
06.2021 - 08.2021
IT Certifications -
Google IT Support
Bachelor Degree - software engineering
Arizona State University