Summary
Overview
Work History
Education
Skills
Aritist
Timeline
Generic

Xavier Scott

Leavenworth,KS

Summary

Friendly Help Desk Technician, quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Helpdesk Technician - Level 2

ISPN, LLC
05.2022 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Researched product and issue resolution tactics to address customer concerns.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Security Officer - Control Room Operator

First Coast Security
12.2021 - 05.2022
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reported irregularities such as fire and safety hazards to maintenance.

Education

High School Diploma -

James Monroe High School
Fredericksburg, VA
03.2020

Skills

  • Creativity
  • Consistent output of artwork and creative
  • Presentation of my work
  • Connectivity Software
  • Switches and Routers
  • Resolve Technical Problems
  • Friendly and Patient
  • Hands-on experience with various computer hardware/software
  • Quick Learning
  • Able to thrive in a fast-paced environment with
  • Opportunities to learn and grow

Aritist

I have been making art since i was able to write, i can paint, draw and sculpt


I currently work with oil paints at the moment, art has always been a major part of my life and which is why im so patient.

art is one of the ways i can express myself; through visual arts

Timeline

Helpdesk Technician - Level 2

ISPN, LLC
05.2022 - Current

Security Officer - Control Room Operator

First Coast Security
12.2021 - 05.2022

High School Diploma -

James Monroe High School

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Xavier Scott