Xavier Serrano

• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Provided customer service to employees regarding payroll inquiries and issues.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.

• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.

• Streamlined office processes by implementing new project management software and training staff on its usage.
• Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
• Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
• Reduced errors in accounting and financial reporting by modifying current processes.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

• Responsible for supporting the Principal in a contemporary high-end residential design firm in the areas of growth, revenue, profitability, project management, design, staff management and client relationships for the Dallas market area.

• Developed inter office communication protocols, streamlined administrative procedures, office supply control, staff support, company budgeting, bookkeeping, payroll and clerical activities.