Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work
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Xavier Thomas

Lawrence,KS

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service Representative Door Fabricator Plumbing Apprentice

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Lawrence, KS, US
Open to relocation: Yes

Summary

Qualified Customer service representative with four years in fast-paced customer service and call center environments. Personable and professional under pressure.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

General Dynamics Information Technology
Lawrence, KS
08.2013 - 07.2015
  • Answered an average of forty calls per day by addressing customer inquiries, solving problems and providing information about how Medicare insurance plans work, made plan changes for beneficiaries who were in a valid election period.
  • Politely assisted customers via telephone.
  • Developed reputation as an efficient representative with high levels of accuracy.
  • Scored in top 25% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Routinely answered customer questions regarding coverage and pricing of insurance premiums, deductibles, and co-pays.

Door Fabricator

Brown Cargo Van Co.
Lawrence, KS
01.2012 - 07.2012
  • Collated components for assembly.
  • Coordinated assembly work with frame workers, welders, and other work crews to make sure all components were measured correctly in order to fit together as designed.
  • Fabricated large and small parts per drawing and assembled parts as required.
  • Maintained necessary level of communications between shifts.
  • Made sure that products were produced on time and are of good quality.
  • Employed different welding techniques to assemble parts and components.
  • Tested products or subassemblies for functionality or quality.
  • Installed doors on the trucks once all components were ready.

Education

Associate of Arts - undefined

Highland Community College
Highland, KS

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Multi-line phone talent
  • POS systems expert
  • Cash flow management
  • Shipping and receiving professional
  • Material handling expertise
  • Quality assurance training
  • OSHA regulations
  • Manufacturing management
  • Strong leadership abilities
  • Team leadership
  • Extremely organized
  • Conflict resolution
  • Strong verbal communication
  • Self-motivated
  • Customer-oriented
  • Active listening skills
  • Stocking
  • Shipment processing

Timeline

Customer Service Representative

General Dynamics Information Technology
08.2013 - 07.2015

Door Fabricator

Brown Cargo Van Co.
01.2012 - 07.2012

Associate of Arts - undefined

Highland Community College

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Xavier Thomas