Xavier Torres
Commerce City,CO
Summary
BDC Manager experienced in sales coordination, performance evaluation, and CRM management. Achieved enhanced customer engagement and increased lead conversion rates through effective process improvements and training programs. Focused on leveraging market strategy insights and CRM expertise to improve customer experiences and drive sales growth.
Overview
3
3
years of professional experience
Work History
BDC Manager
Ed Bozarth Chevrolet Inc
Lone Tree, CO
07.2026 - Current
- Led daily operations of BDC team, ensuring high-quality customer engagement and satisfaction.
- Developed training programs for staff to enhance product knowledge and sales techniques.
- Implemented process improvements that increased lead conversion rates and optimized workflow efficiency.
- Analyzed call metrics to identify trends and adjust strategies for improved performance outcomes.
- Collaborated with sales team to align marketing efforts with customer needs and preferences.
- Managed CRM systems, ensuring accurate data entry and effective follow-up on leads generated.
Sales Associate
Ed Bozarth Chevrolet Inc
Lone Tree, CO
12.2025 - Current
- Assisted customers in selecting vehicles based on preferences and budget constraints.
- Provided detailed product knowledge to enhance customer decision-making processes.
- Collaborated with team members to maintain optimal showroom presentation and inventory organization.
- Processed sales transactions efficiently, ensuring accuracy and compliance with company policies.
Lot Technician
Ed Bozarth Chevrolet Inc
Lone Tree, CO
07.2023 - Current
- Conducted thorough inspections of vehicles to ensure quality standards before delivery.
- Operated diagnostic tools to identify maintenance needs and recommend repairs.
- Assisted in organizing lot inventory, maintaining optimal vehicle arrangement for accessibility.
- Maintained cleanliness and organization of the lot to improve overall customer experience.
Education
High School Diploma -
Prairie View High School
Commerce City, COSkills
- Lead conversion
- Sales coordination
- CRM software
- Salesforce
- Customer engagement strategies
- Marketing strategies
- Team performance metrics
Timeline
BDC Manager
Ed Bozarth Chevrolet Inc
07.2026 - Current
Sales Associate
Ed Bozarth Chevrolet Inc
12.2025 - Current
Lot Technician
Ed Bozarth Chevrolet Inc
07.2023 - Current
High School Diploma -
Prairie View High School