Xavier Tovias
Fargo,ND
Summary
An energetic business development representative offering proven success in identifying prospects and converting leads into customers. Strong interpersonal skills and the capacity to recognize customer's wants and close deals. Recognized for using ingenuity and resourcefulness to meet or exceed targets for profits and sales
Overview
5
5
years of professional experience
Work History
Business Development/Guest Specialist
KIA motors Motors
Fargo , ND
2023.08 - Current
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Conducted outbound prospecting activities, including cold calling and email campaigns.
- Maintained a high level of activity throughout the day, including calls, emails, calendar management, and other administrative tasks.
- Cultivated relationships with customers by providing timely follow-up on inquiries or requests.
Assistant Manager
Fargo Park District
Fargo , ND
2019.05 - 2023.08
- Scheduled staff shifts according to demand with consideration for cost-efficiency.
- Provided guidance to staff on customer service best practices when interacting with guests or members of the facility.
- Performed administrative tasks such as payroll processing, ordering uniforms, and tracking certifications.
- Supervise staff during their shifts to ensure tasks are completed efficiently.
- Coordinated emergency response protocols in case of an accident or injury at the pool.
Member Service Representative
Crunch Fitness LLC
Fargo , ND
2022.11 - 2023.07
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Participated in team meetings to discuss customer service strategies and goals.
- Maintained accurate records of member interactions and transactions.
- Identified opportunities for cross-selling additional products or services based on member needs.
Education
High School Diploma -
Fargo Davies High School
Fargo, ND2022-05
Skills
- Customer Relationship Building
- Sales Coordination
- CRM Software
- Data entry skills
- Sales Training
- Inbound Call Management
References
References available upon request.
Timeline
Business Development/Guest Specialist
KIA motors Motors
2023.08 - Current
Member Service Representative
Crunch Fitness LLC
2022.11 - 2023.07
Assistant Manager
Fargo Park District
2019.05 - 2023.08
High School Diploma -
Fargo Davies High School
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