Xavier Wilson
Wilmington,DE
Summary
Someone who is very dedicated and has no problem in situations working alone or with a team no matter the size. Very skilled in providing direct and full care to those who need it as well as being organized, concise, and attentive while doing so. Good at time-management, completing multiple tasks in a short window and many other things, I'm genuinely passionate about the work that needs to be done with over a year and a half of experience.
Overview
7
7
years of professional experience
Work History
Associate Mental Health Specialist /Mental Health Case Manager
Horizon House
09.2023 - Current
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Managed caseload of over 15 clients and maintained a regular schedule of meeting with 35-40 overall clients per week
- Monitored patients and assessed suicide risks.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- Documented client progress in confidential files.
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
- Developed rapport with diverse patient populations, fostering trust and open communication during therapy sessions.
- Provided clients with recommendations to community resources.
- Improved patient outcomes by developing and implementing individualized mental health treatment plans.
- Enhanced quality of care for patients through ongoing assessment, monitoring, and adjustment of treatment interventions.
- Collaborated with other healthcare professionals to develop comprehensive care plans.
Program Associate / Direct Support Professional
Bancroft Neurohealth
04.2021 - 08.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Kept track of certain patient information and have administered medications
- Work directly with one client while also helping out with 3 more
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Entrusted to handle confidential and sensitive situations in professional matter.
Associate
HomeGoods
06.2017 - 03.2021
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Met with hundreds of customers for service a week while on the floor / managed hundreds of boxes a day while working in the back
Education
Bachelor of Arts - Psychology
University of Delaware
Newark, DE01.2021
Skills
- Service Documentation
- Social Perceptiveness
- Needs Assessment
- Client Requirements
- Ability to Lift
- Personal Service
- Household Cleaning
- Caring Companionship
- Problem Identification
- Attentive to People
- Condition Monitoring
Anxiety Reduction Techniques
Timeline
Associate Mental Health Specialist /Mental Health Case Manager
Horizon House
09.2023 - Current
Program Associate / Direct Support Professional
Bancroft Neurohealth
04.2021 - 08.2023
Associate
HomeGoods
06.2017 - 03.2021
Bachelor of Arts - Psychology
University of Delaware
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