Xavier Wynn
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Entry-level IT support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon Warehouse
Charlotte, NC
12.2019 - 10.2023
- Identified areas for improvement and recommended solutions to optimize processes.
- Identified and analyzed complex problems to develop effective solutions.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Designed and developed training materials for new employees in the organization.
Education
Google IT Support Professional Certificate - Information Technology
Coursera
Online03-2024
High School Diploma -
West Mecklenburg High School
Charlotte, NC05-2018
Skills
- Basic computer architecture
- Operating systems (Windows, Linux)
- Remote connection and virtual machines
- Troubleshooting
- Customer service
- Permissioning
- IT security
- Software management
Certification
Google IT Support Professional Certificate
Timeline
Process Assistant
Amazon Warehouse
12.2019 - 10.2023
Google IT Support Professional Certificate - Information Technology
Coursera
High School Diploma -
West Mecklenburg High School
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