Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

XAVIER MONROE

Lodi,NJ

Summary

Knowledgeable about preparing invoices, processing payments, and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable, and performance-driven. Efficient billing professional with four years of experience. Productive and diligent with a passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SERVICE & BILLING SPECIALIST

OPTUM
01.2020 - Current
  • Responsible for handling a wide range of phone calls from patients and employees
  • In charge of resolving all interactions with patients and with patient's complete satisfaction
  • Assisting patients with billing issues and updating insurance information.
  • Verified accuracy of accounts payable payments, resulting in a 60% reduction in payment errors and check reissues
  • Identified payment trends and adjusted billing processes accordingly to retain customers

CONCESSION ASSOCIATE, METLIFE STADIUM
08.2017 - 06.2023
  • Ensures that all equipment is set up properly and operating efficiently and accurately, including in VIP suites and club-level
  • Ensures all stands, portable carts, and surrounding areas remain clean, sanitized, and safe for food prep and distribution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Resolved problems, improved operations, and provided exceptional service

PACKAGE HANDLER

AMAZON TETERBORO
01.2018 - 01.2020
  • Responsible for processing, packaging, and shipping orders accurately
  • Organizing stocks and maintaining inventory
  • Inspecting products for defects and damages.

INVENTORY MAINTENANCE

MARSHALL’S
07.2017 - 09.2019
  • Responsible for assisting in the daily operations of the store
  • Work in the areas of merchandise presentation, processing, markdowns, fitting room, cashier, customer service, and layaway
  • Maintain housekeeping standards of the area, including ongoing recovery.

ADMINISTRATIVE ASSISTANT INTERN

BRIGHTSTAR CARE, EMERSON
09.2016 - 01.2017
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Developed and maintained positive relationships with clients by providing excellent customer service
  • Prepared and edited documents and reports for quality and accuracy
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail

Education

Bachelor of Science - Health Studies

WILLIAM PATERSON UNIVERSITY
WAYNE, NJ
05.2024

Associate Degree - Exercise Science

BERGEN COMMUNITY COLLEGE
PARAMUS, NJ
05.2019

Skills

  • Microsoft Office Suite, Zoom, Medical Coding, Epic
  • Collection Practices
  • Billing systems and software
  • Customer service support
  • Financial statement analysis
  • Insurance company billing

Certification

BLS certified, CPR, Medical Assistant Certification

Timeline

SERVICE & BILLING SPECIALIST

OPTUM
01.2020 - Current

PACKAGE HANDLER

AMAZON TETERBORO
01.2018 - 01.2020

CONCESSION ASSOCIATE, METLIFE STADIUM
08.2017 - 06.2023

INVENTORY MAINTENANCE

MARSHALL’S
07.2017 - 09.2019

ADMINISTRATIVE ASSISTANT INTERN

BRIGHTSTAR CARE, EMERSON
09.2016 - 01.2017

Bachelor of Science - Health Studies

WILLIAM PATERSON UNIVERSITY

Associate Degree - Exercise Science

BERGEN COMMUNITY COLLEGE

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